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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Scheduled system upgrade on 23 Nov 2025
Due to system upgrade, Personal e-Banking, Hang Seng Mobile App and Invest Express will be unavailable to log on from 1:30 a.m. to 6:00 a.m. on 23 Nov 2025. Please make arrangements in advance if needed. View system maintenance schedule
Special announcement - support for Tai po fire incident and warning against fake victim registrations and fundraising
We're here to support our customers affected by the Tai Po fire incident. If you're affected and need assistance, please call our dedicated hotline (852) 2998 6800. To help our customers address immediate needs, our two Tai Po branches at 35 Kwong Fuk Road and 48 Fortune Plaza, On Chee Road will extend service hours on Sat, 6 Dec until 5 p.m. and open on Sun, 7 Dec from 9 a.m. to 1 p.m. Learn more
If you wish to support the residents affected, please donate through official and reliable channels. Stay alert and verify fundraising organisations before donating to ensure the recipient is a legitimate entity or charity. Don't click on unknown links or scan QR codes and avoid transferring money to accounts of unknown origin. You can donate to various charity groups through Hang Seng Mobile App or Personal e-Banking. Learn more
We've recently noticed individuals spreading false information. If you receive calls claiming to be from banks or other institutions, verify with the relevant organisation. Bank staff, government departments, charities and social welfare groups won't ask for sensitive information such as your name, ID number, bank account number, passwords or verification codes. If you suspect fraud, call the "Anti-Deception 18222" hotline for inquiries or seek assistance from the police.
A more secure way to verify your identity
We're gradually replacing SMS OTPs with other identity verification methods for registering Personal e-Banking and activating Mobile Security Key. If you used HKID Card to open account and are eligible, simply verify your identity by taking a photo of your HKID Card (issued on or after 26 Nov 2018) and a selfie. Learn more via "Mobile Security Key and Biometric Authentication" > "How it works" section > "Personal e-Banking registration" and "Activate Mobile Security Key" tabs.
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Please refer to the Update on Hang Seng Bank Branch Service Arrangements for details.
Want to save a visit to branch? I'll teach you how to register for Personal e-Banking! You can also enter "Smartips" to learn more.
Want to save a visit to branch? I'll teach you how to register for Personal e-Banking! You can also enter "Smartips" to learn more.
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