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Protect yourself from telecom scams
Fraudsters may pose as staff from telecom companies, online shopping sites or payment platforms and even online buyers / sellers to defraud you. Make sure to verify their identity and don’t disclose personal details and sensitive info such as One-Time Passwords easily.
Learn more about how to identity telecom scams
Fraudsters may pose as staff from telecom companies, online shopping sites or payment platforms and falsely claim that you've ordered items or like premium are due. If you ask to cancel, they'll connect you to a fake bank hotline or instruct you to complete the cancellation via ATMs. Fraudsters will also pretend to be online buyers / sellers and send you fake links for collection or payment.
Make sure to verify the caller's number and identity through official channels, and don't hastily send money or disclose personal details and sensitive information such as One-Time Passwords to unknown persons.
How to set up Hang Seng Mobile App after switching to a new device?
First, you need to make sure your mobile number and email address are valid in our record. Then, remove the old device in settings via Personal e-Banking or Hang Seng Mobile App. Next, download Hang Seng Mobile App on the new device and follow the on-screen instructions to activate Mobile Security Key. After logging on, you can add your credit card to Apple Wallet via "My Credit Cards" page for secure mobile payments. Learn how to manage / switch device and add credit card to Apple Wallet
Enjoy fee-free for over 50 countries or regions[3]
Check out the latest market commentary and exchange rate of different currencies[4]
Enjoy hassle-free banking with a simpler layout and basic services[2]
Get instant FX rates and timely market updates via WhatsApp[1]
Remember to set up first to use Hang Seng Mobile App
Power up your business endeavors in financing, innovation, GBA connectivity, and sustainability to capture business opportunities
Please refer to the Update on Hang Seng Bank Branch Service Arrangements for details.