Cross-Boundary Banking convenience
Manage your wealth across the border with ease
Cross-Boundary Banking convenience
Simplicity is essential in the pursuit of quality of life.
Hang Seng Bank is dedicated to making banking easy for you, from account opening to daily finances and capital allocation. You can enjoy easy Cross-Border Wealth Management with flexibility anytime and anywhere at your convenience.
Register for "Hang Seng Greater China Prestige" can enjoy monthly fee waiver
If you hold a Prestige Banking account in Hong Kong and fulfil the total relationship balance requirement, you can register for Hang Seng Greater China Prestige service to enjoy monthly fee waiver[1] for your Prestige Banking Account in mainland China, and vice versa.
To register for Hang Seng Greater China Prestige and enjoy this privilege, simple contact your dedicated relationship manager.
Cross-Boundary Wealth Management Centre
The cross-boundary team is dedicated to support your cross-boundary wealth management needs, and provides Mandarin / Cantonese bilingual services at your preference.
Team of wealth management experts
Our versatile and professional team of wealth management experts from different fields such as investment, insurance and forex is ready to provide you with financial planning services and explore customised solutions to achieve your unique aspirations.
Exclusive service hotline
Regardless of whether you are in Hong Kong or mainland China, our 24-hour manned phone banking hotline is always ready to provide the information or assistance you need around the clock.
- (852) 2822 8282 (Hong Kong)
- 4001 20 8282 (mainland China[2])
You can register for "Cross-Border View and Transfer"[3] in Hang Seng Personal e-Banking. After successful registration, you can check your account and submit transfer instruction between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere with ease.
Cross-Border View
Just one convenient logon and you can check the balances of both of your self-named accounts [4] in Hang Seng Hong Kong and Hang Seng China through Hang Seng Hong Kong Personal e-Banking, Hang Seng Mobile App or Hang Seng China Personal Banking Mobile App.
Cross-Border Transfer
You can easily place an instruction to transfer fund between your self-named accounts in Hang Seng Hong Kong and Hang Seng China through Hang Seng Hong Kong Personal e-Banking, Hang Seng Mobile App or Hang Seng China Personal Banking Mobile App. What’s more, all fees are waived[5].
10 currencies are supported for Cross-Border Transfer: RMB, HKD, USD, EUR, GBP, AUD, NZD, CAD, CHF and JPY.
How it works
How to register Cross-Border View and Transfer?
Step 1: Log on to Hang Seng Hong Kong Personal e-Banking via our website
Step 2: Under “Account Overview”, click “Register Cross-Border View and Transfer”
Step 3: Read and accept the Terms and Conditions of Cross-Border View and Transfer, then enter the Security Code generated by your Security Device
Step 4: After clicking ”Continue”, the Hang Seng China Personal e-Banking logon page will load
Step 5: Enter your username, password and Security Code for Hang Seng China Personal e-Banking to log on your Hang Seng China account and complete the registration
How to use Cross-Border View?
Step 1: After completing the registration of Cross-Border View and Transfer, log on to the Hang Seng Hong Kong Personal e-Banking or Hang Seng Personal Banking Mobile App
Step 2: Under “Account Overview”, select “Hong Kong” or “Mainland China” to check your Hang Seng Hong Kong or Hang Seng China accounts
Step 3: For “How to use Cross-Border View” via the Hang Seng China Personal Banking mobile app, please refer to Hang Seng China website
How to use Cross-Border Transfer?
Step 1: After completing the registration of Cross-Border View and Transfer, log on to Hang Seng Hong Kong Personal e-Banking or Hang Seng Mobile App
Step 2: For Hang Seng Hong Kong Personal e-Banking, please select "Transfer & Pay" in left menu > "Transfer" > "Cross-Border Transfer". For Hang Seng Mobile App, please go to "Transfer & Pay" page and select "To my Hang Seng China account" under "Mainland & overseas" tab
Step 3: Select “From Hong Kong Account” and "To China Account", fill in the preferred currency and amount, then click "Next"
Step 4: Review the transfer information and click "OK" to complete the transfer instruction
Step 5: To learn more about how to use Cross-Border Transfer via Hang Seng China Personal Banking mobile app, please visit our Hang Seng China website
FAQs
What is Cross-Border View and Transfer?
You can register for “Cross-Border View and Transfer” in Hang Seng Hong Kong Personal e-Banking. After successful registration, you can check your account and submit transfer instructions between Hang Seng accounts in Hong Kong and Mainland China anytime, anywhere with ease.
Cross-Border View:
Just one convenient logon and you can check the balances of both of your self-named accounts in Hang Seng Hong Kong and Hang Seng China through Hang Seng Hong Kong Personal e-Banking, the Hang Seng Mobile App or the Hang Seng China Personal Banking Mobile App.
Cross-Border Transfer:
You can easily place an instruction to transfer funds between your self-named accounts in Hang Seng Hong Kong and Hang Seng China through Hang Seng Hong Kong Personal e-Banking, the Hang Seng Mobile App or the Hang Seng China Personal Banking Mobile App. What’s more, all fees are waived*.
*This waiver is applicable to the transfer instruction submitted via the Cross-Border Transfer section only. Any fund transfer instruction across Hang Seng Hong Kong and Hang Seng China submitted via channels other than the Cross-Border Transfer section is subject to outward or inward remittance fees and charges as stipulated in the “Banking Services Fees and Charges”.
Who is eligible for the Cross-Border View and Transfer?
If you are holding a Prestige Private, Prestige, Preferred Banking or Integrated Banking accounts with Hang Seng Hong Kong and Hang Seng China self-named accounts together with e-Banking access on both Hang Seng Hong Kong and Hang Seng China, meanwhile, you are also having the access to register through Hang Seng Hong Kong Personal e-Banking. Joint accounts in Hang Seng Hong Kong cannot be indicated on the Cross-Border View page in the Hang Seng China Personal Banking Mobile App.
How to apply for registration / removal of Cross-Border View and Transfer function?
Registration or removal is only available via Hang Seng Hong Kong Personal e-Banking.
Will the system link up my accounts automatically if I have both Hang Seng Hong Kong and Hang Seng China accounts?
The system will not link up your accounts or register Cross-Border View and Transfer for you automatically. You are required to register this function through Hang Seng Hong Kong Personal e-Banking. You will be directed to the logon page of Hang Seng China Personal e-Banking in order to finish the registration.
What is the difference between Cross-Border Transfer and Overseas Transfer (Outward Remittance)?
Apart from the charges, extra information e.g. SWIFT code, Beneficiary Bank, etc, are required for Overseas Transfer. Cross-Border Transfer offers a simple input page to submit a fee-free transfer instruction between Hang Seng Hong Kong and Hang Seng China. You can finish a transfer instruction by filling in From/To account, amount, a transfer date and purpose.
Please note that only the RMB TT account is applicable to Renminbi Cross-Border Transfer in Hang Seng China.
When will the Cross-Border View and Transfer function be effective after registration?
Cross-Border View & Transfer will be effective instantly after successful registration.
Please note, your accounts will be delinked if your personal information are mismatched between Hang Seng Hong Kong and Hang Seng China. An SMS or notification letter would be sent with follow up details.
Is there any fee for applying Cross-Border View and Transfer?
Cross-Border View and Transfer is a fee-free function.
Please note, any charges incurred from inward fund transfer from Hang Seng China RMB TT Accounts will be imposed and refunded on the same day.
Can I amend or cancel a Cross-Border Transfer instruction? Is there any charges?
In general, after you submit a Cross-Border Transfer instruction in Hang Seng Hong Kong, the funds are debited instantly and therefore cannot be amended or cancelled.
If you still need to amend or cancel a completed Cross-Border Transfer instruction, please visit a Hang Seng branch in Hong Kong or contact Phone Banking. A fee of HKD220 will be charged on behalf of the Clearing Bank and is subject to change by the Clearing Bank without advance notice.
To avoid any fee being incurred, please consider placing a new Cross-Border Transfer instruction from Hang Seng China back to your Hang Seng Hong Kong account to offset the previously completed transfer.
If I want to transfer funds using Cross-Border Transfer from Hang Seng Hong Kong, can I choose a Hang Seng China account as the debit account (the 'From account')?
No. To transfer funds from Hong Kong to China using Cross-Border Transfer, you can only choose the Hang Seng Hong Kong account as the debit account (the 'From account').
If you would like to choose a Hang Seng China account as the debit account, please update the setting via Personal e-Banking (desktop version) or Personal Banking Mobile App of Hang Seng China.
Will the instruction arrive on the same day for Cross-Border Transfer?
In normal situations, from Monday to Friday (must be working day of mainland China and Hong Kong), if you submit Cross-Border Transfer instruction from Hang Seng Hong Kong before the same-day value cutoff time, the fund would be credited to your Hang Seng China account on the same day.
If the instruction is submitted from Hang Seng Hong Kong after the same-day value cutoff time, on Saturday, Sunday or public holiday of mainland China or Hong Kong, the fund would be transferred to Hang Seng China on the next mainland China and Hong Kong working day.
For details of the same-day value cutoff time, please refer to “Outward Remittance” section under “Outward Remittance & CHATS Services Same-day Value Cut-off Times (for reference only)”.
Can I submit a forward-dated transfer through Cross-Border Transfer?
The forward-dated transfer is only available for transfer instructions from Hang Seng Hong Kong to Hang Seng China. You can set up to 45 days in advance.
What is the maximum limit of Cross-Border Transfer?
The daily maximum fund transfer limit for registered account via Hang Seng Hong Kong Personal e-Banking or Hang Seng Mobile App is HKD1,500,000. The limit is shared by Cross-Border Transfer, fund transfers to registered third-party Hang Seng Hong Kong Accounts, remittances and fund transfers to other Hong Kong registered bank accounts through FPS or CHATS.
You can register your Hang Seng China account by logging on to Personal e-Banking via our website > "Settings" > "Transfer and payment" > "Payee Maintenance", or during the submission of the Cross-Border Transfer instruction.
Please note, instruction will be effective on next working day if you submit before the cut-off time of 9 p.m. (Mon to Fri) or 6 p.m. (Sat), or in 2 working days if you submit after the cut-off time of 9 p.m. (Mon to Fri) or 6 p.m. (Sat) or on public holiday.
If you do not register your self-named Hang Seng China account, the daily maximum fund transfer limit for non-registered account via Hang Seng Hong Kong Personal e-Banking or Hang Seng Mobile App is HKD400,000. The limit is shared by Cross-Border Transfer, fund transfers to non-registered third-party Hang Seng Hong Kong Accounts, remittances and fund transfers to other Hong Kong non-registered bank accounts through FPS or CHATS.
The maximum mainland & overseas daily transfer limit is HKD1,500,000, and only applies to transfer payee outside Hong Kong. The transfer amount may also subject to registered payee daily transfer limit, non-registered payee daily transfer limit or small value daily transfer limit, whichever is lower.
Please note, CNY transfers to same name account in mainland China will be subject to a daily limit of CNY80,000 based on CNY transfer regulations.
What are the requirements and maximum daily transfer limit of Cross-Border Transfer in CNY?
You can transfer CNY via Cross-Border Transfer from Hang Seng Hong Kong account to your self-named Hang Seng China account.
Based on CNY transfer regulations, Hong Kong residents are subject to a daily transfer limit of CNY80,000, covering your CNY transfer via Cross-Border Transfer, remittance to your self-named account in mainland China (excluding Hang Seng China) and CNY self-named transfer through other financial institutions.
Besides, as the payee is outside Hong Kong, this service is also subject to your mainland & overseas daily transfer limit.
I have a Hang Seng China account, why can’t I find the “Registration of Cross-Border View and Transfer” function?
You must simultaneously hold a Hang Seng China account and a Hang Seng Hong Kong account with Personal e-Banking activated for both accounts.
Qualified Hang Seng (Hong Kong) accounts include Prestige Private, Prestige Banking, Preferred Banking and Integrated Account.
A wealth management team familiar with the mainland China market
Our wealth management team has rich investment experience and sufficient knowledge on the mainland China market. Understanding the needs and preferences of our customers in mainland, our experts provide seamless, customised and professional cross-border financial services. We also provide Mandarin / Cantonese bilingual services at your preference.
Express account opening and banking services on the go
We know you need to deal with a host of matters daily, that's why we offer various express services, such as quick Prestige Banking or Preferred Banking[6] account opening in 15 minutes, instant ATM card pick-up, Personal e-Banking and investment accounts activation, as well as priority processing of insurance products.
Capture wealth opportunities with our professionals
You can get professional and personalised wealth planning support from a dedicated team of experts from all fields, including investment, foreign exchange and insurance, etc.
Physical gold products tailored to your investment needs [7],[8],[9]
Whether you prefer to buy physical gold, or invest in gold products such as Statement Gold or related investment services as a hedging tool, we provide a variety of gold products for you to choose from.
Cross-border banking at your convenience
You can open Cross-boundary WMC Northbound Remittance Account[10] and Cross-boundary WMC Southbound Investment Account[11], allowing you to seamlessly manage your investments and accounts across borders.
Efficient services connecting the Greater Bay Area (GBA)
We work with Hang Seng China closely to serve our customers in the GBA, offering comprehensive and seamless solutions for meeting the needs of our cross-border customers in both places.
Locations of Cross-boundary Wealth Management Centre
Region |
Branch name |
Address |
|---|---|---|
Hong Kong |
Cross-boundary Wealth Management Centre (Central) |
B2/F, 83 Des Voeux Road Central |
Tsimshatsui Branch Cross-boundary Wealth Management Centre |
18 Carnarvon Road |
|
Festival Walk Branch Cross-boundary Wealth Management Centre |
Unit LG2-02A, Festival Walk, 80 Tat Chee Avenue |
|
San Fung Avenue Branch Cross-boundary Wealth Management Centre |
100 San Fung Avenue |
|
Causeway Bay Branch Cross-boundary Wealth Management Centre |
28 Yee Wo Street |
|
Kowloon Main Branch Cross-boundary Wealth Management Centre |
618 Nathan Road |
|
GBA Core Cities |
Shenzhen Branch Cross-boundary Wealth Management Centre |
Unit 104 1/F, Block 2,Kerry Plaza, No.1 Zhong Xin Si Road, Futian CBD, Shenzhen, China |
Guangzhou Branch Cross-boundary Wealth Management Centre |
Unit 1 of G/F, King Board Building, No.18 Huacheng Road, Zhujiang New Town, Tianhe District, Guangzhou, China |
|
Guangzhou CITIC Plaza Sub-branch Cross-boundary Wealth Management Centre |
No 137-140 of G/F shopping Arcade, CITIC Plaza, 233 Tianhe North Road, Tianhe District, Guangzhou, China |
Multi-Currency Debit Mastercard® [12],[13]
With one card in hand, you can make transactions in 12 major currencies and withdraw cash at Hang Seng and HSBC ATMs around the world with no fees. You can apply up to 6 supplementary debit cards for family and friends to enjoy the multi-currency experience.
Global Money+
Whether you need to send money to family or friends abroad, pay for overseas tuition / initial payment of property, or transfer money to one of your global accounts, you can enjoy a hassle-free experience and save time from waiting by transferring via Global Money+.
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Useful information
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Footnote
Remark(s)
- Customer has to hold a Prestige Banking account with the Bank and a designated account in mainland China in order to register for Hang Seng Greater China Prestige. Upon successful registration, customer can choose to enjoy the monthly fee waiver for the account with the Bank.
- The toll-free enquiry hotline allows you to contact us for free even while staying in mainland China. This hotline is applicable to enquiries on general personal banking services only but not applicable to enquiries / transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and is free of IDD charges. Please contact the relevant service supplier for details. Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers, which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.
- Cross-Border View and Transfer is eligible for Prestige Private, Prestige, Preferred or Integrated Account customers. Customers are required to hold the designated self-named account of Hang Seng Hong Kong and Hang Seng China, and activated both Hang Seng Hong Kong Personal e-banking and Hang Seng China Personal e-Banking services before they can register Cross-border View and Transfer through Hang Seng Personal e-Banking.
- Cross-Border View does not support Unit Trust account of Hang Seng China.
- The waiver is applicable to the transfer instruction submitted via the Cross Border Transfer section only. Any fund transfer instruction across Hang Seng Hong Kong and Hang Seng China submitted via non Cross Border Transfer section is subject to outward or inward remittance fees and charges as stipulated in the “Banking Services Fees and Charges”. Please note that charges of inward Cross Border Transfer from Hang Seng China RMB TT account will be refunded on the same day. For details, please refer to “Banking Services Fees and Charges”. For any amendment, cancellation or enquiry of a RMB denominated fund transfer instruction, a fee of HKD220 will be charged on behalf of the Clearing Bank and the fee is subject to change by the Clearing Bank without advance notice.
- The account opening time mentioned is for reference only. The actual time required may vary depending on individual circumstances.
- Terms and Conditions of buy back of physical gold products
a. Customers selling back physical gold products must be Hang Seng account holders.
b. When sell back physical gold products to us, customers are required to present the original copy of the trading memo and/or purchase order issued by us.
c. We reserve the right to inspect the physical gold product sold back by customer. If the condition of the physical gold product has been changed, such as damaged or deformed, we reserve the right to refuse any buy back requests.
d. We shall have the sole and absolute discretion to make final determination regarding the buy back of physical gold products including any relevant procedures and buy back price as applicable. The buy back price will be determined with reference to the condition of the relevant physical gold product and market prices, or the existence of any other conditions that need special consideration, such price may be lower than the price quoted by us for physical gold products under normal circumstances.
e. If customer could not present the original copy of the trading memo and/or purchase order issued by us, or if the condition of the physical gold product has been changed, or there exists any other conditions that need special consideration, the relevant buy back can only be performed on Mon to Fri (except public holidays). - Customers are requested to check and examine all notes and gold / platinum in exchange before leaving the counter. Under no circumstances shall we entertain any complaints afterwards.
- We have the sole and absolute discretion to make final determination regarding the buy back of gold bars / coins including any relevant procedures and charges as applicable.
- After opening the Cross-boundary WMC Northbound Remittance Account, if you have an existing qualified Hang Seng China Account, you can activate this account as a Cross-boundary WMC Northbound Investment Account. If you do not have a qualified account with Hang Seng China, our staff at Hang Seng Hong Kong will help you make an appointment to visit one of our designated Hang Seng China branches in the GBA. You will need to bring along the required documents to open a Cross-boundary WMC Northbound Investment Account at the designated Hang Seng China branches.
- Use your existing qualified Hang Seng China account to activate the functions of Cross-boundary WMC Southbound Remittance Account at designated Hang Seng China branches. If you do not have a qualified account in with Hang Seng China, please open a Cross-boundary WMC Southbound Remittance Account at designated Hang Seng China branches.
- RMB currency risk
Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time. - Currency risk
Foreign exchange involves exchange rate risk. Fluctuations in the exchange rate of a foreign currency may result in gains or losses in the event that the customer converts Hong Kong Dollars to foreign currency or vice versa.