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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Just click "Live Chat" on designated pages to reach our Customer Service Representatives. Live Chat supports enquiries and can also handle personal account instructions for you.
Live Chat supports Personal Banking account services, Foreign Exchange, Time Deposits, Credit Cards, Personal Loans, Investment and general Insurance enquiries. We can also handle personal account instructions for you.
Live Chat service is available 24/7 to offer support. With this service, you will be able to reach us without calling us or visiting our branches.
You may use Live Chat to contact us via the Hang Seng Bank website, Hang Seng Personal e-Banking, Hang Seng Personal Banking Mobile App ("Hang Seng Mobile App") or through our Virtual Assistant H A R O.
Live Share provides you with the option to allow our Customer Service Representatives to view your e-Banking screen securely so that we can help you navigate our digital journeys and provide personalized service to you.
Live Chat provides real-time chat with our Customer Service Representatives. It is now available on designated pages to provide instant support, including Personal Banking services, Foreign Exchange, Time Deposits, Credit Cards, Personal Loans, Investment and general Insurance. We will update the service scope from time to time.
No. All enquiries are handled by our Customer Service Representatives to provide you with instant assistance.
There is no need to install any software to use Live Chat.
In general, our Customer Service Representatives will not ask for your personal information during a chat. However, for specific account and transaction enquiries, they may ask you to provide partial account and/or contact information for verification, e.g. the middle 6 digits of your account number. In other scenarios, Live Chat will automatically mask your full personal information if they are provided. For more security information, please refer to Security and Fraud Centre.
You may click "Live Chat" on the designated pages of the Hang Seng Personal e-Banking after logon.
You can view chat history or continue your previous chat by clicking "Live Chat" after you have logged on to the Hang Seng Personal e-Banking.
You can click "Live Chat" after logging on to the Hang Seng Personal e-Banking to view the reply from Customer Service Representatives.
After logging on the Hang Seng Mobile App, click the "Menu" icon (3 horizontal lines) at the top left corner and select "Live Chat". Please ensure that you have already installed Mobile Security Key in your device to use "Live Chat" on the Hang Seng Mobile App.
You can view chat history or continue your previous chat by clicking "Live Chat" after you have logged on to the Hang Seng Mobile App.
To receive notification of our replies to you, please enable ‘Notification’ for the Hang Seng Mobile App in your phone setting.