e-Sign

e-Sign is a cloud-based, electronic signature service that replaces paper and ink signature processes with fully automated electronic signature workflows. With it, you can easily sign documents using a computer or a mobile device. For additional security, you are required to enter a “One-Time Password” (OTP), which will be sent to your registered mobile number via SMS, before logging in to the e-Confirmation/ e-Sign portal of the Hang Seng Business Online Application Platform to complete e-Sign.

Hang Seng Commercial Banking e-Sign can be completed using a computer or mobile device. There is no need to download any software or create an Adobe account. When the application is ready for e-Sign, customers’ authorised signers and connected parties who are required to sign will receive a notification SMS to log into the e-Confirmation / e-Sign portal of the Hang Seng Business Online Application Platform and sign the application form. Please be reminded that e-Sign for document(s) must be completed within 7 days after receiving the notification SMS. If the e-Sign for the document is not completed within 7 days, the document will expire automatically. 

Hang Seng Commercial Banking e-Sign provides you a speedy and simple signing experience. You can sign without visiting our Business Banking Centres. The entire process can take just minutes from start to finish and can be done from any location, at any time, using a web browser through a computer or mobile device. 

e-Sign is only available to persons who are physically located in Hong Kong SAR or major provinces / cities in mainland China. If you are not physically located in Hong Kong SAR or major provinces / cities in mainland China, you can only view documents via the read-only mode. We may collect and process the following personal data in line with relevant regulations and law to ensure you are physically located in Hong Kong SAR or major provinces / cities in mainland China: information about your computer (or mobile device), including your IP address, operating system and browser type, for system administration or for our own commercial purposes.

No, the e-Sign system provides Hang Seng Commercial Bank with a PDF copy of the signed document which we process and store as we normally would for a paper version. So, there is no need for you to provide us with an additional paper version.

e-Sign is an alternative channel to provide electronic signature to digitally sign on banking documents as provided by the Bank, including for the use of signature specimen as bank records. If you want to opt out of electronic signature at any stage in the process, please contact our Customer Service Representatives on (852) 2198 8000. 

e-Sign can be completed by using a computer or mobile device. To streamline your experience, you are suggested to use Microsoft Edge and enable all cookies in browser settings. If the cookies functionality is disabled on your browser, you can refer to the instructions listed to enable third party cookies in order to complete e-Sign. 

Please click “Log In” and select “e-Confirmation/e-Sign” on Hang Seng Business Online Application Platform and log in with the password you set in Digital ID Verification.

You can also follow these steps to access the portal through our website:

1. Go to Hang Seng Business Banking website and click "Logon to Hang Seng e-Banking".
2. Select "Business Account Opening" from the dropdown menu.
3. Click "Log In" and select "e-Confirmation / e-Sign" from the dropdown menu to access the portal.

You can contact our Customer Service Representatives at (852) 2198 8000 to reset the password. 

Only JPG and PNG formats are supported. For iOS users, please be reminded that you should convert the image from the default Heic format to either JPG or PNG format before uploading the images. 

You can cancel a e-Sign document by contacting our Customer Service Representatives on (852) 2198 8000. 

There are 5 possible reasons in general:

a)      One signer has failed to e-Sign the document before the deadline

b)      One signer has declined the e-Sign platform’s terms.

c)      One signer has declined to e-Sign the document

d)      One signer has entered the e-Sign platform’s OTP (One-Time-Password) incorrectly for 3 times

e)      The e-Sign document has been cancelled due to application amendments.