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Scheduled system upgrade on 19 Jul 2026
Due to system upgrade, investment account overview, securities services, investment fund services, bonds & CDs services, equity linked investments services, structured notes services and IPO services on Personal e-Banking, Hang Seng Mobile App and Invest Express will be temporarily unavailable from 3:00 a.m. to 6:00 a.m. on 19 Jul 2026, please make arrangements in advance if needed. View system maintenance schedule
Don’t make bank payments to personal accounts
Our staff won't make any bank payments on your behalf (including insurance premiums, loan or mortgage repayments, and credit card payments). All payments must be made directly via our official channels. View more
Our staff won't make any bank payments on your behalf (including insurance premiums, loan or mortgage repayments, and credit card payments). All payments must be made directly via our official channels.
If you receive a message via an instant messaging application or social media platform, or a phone call, asking you to transfer funds to a third-party or personal account, stay alert and verify the instruction via our official channels. If you have any questions about your account status, you can contact us via “Virtual Assistant H A R O / Live Chat” on Hang Seng Mobile App, call our customer service hotline on the back of your ATM card, or visit any of our branches.
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Get 24/7 support from our Virtual Assistant.
I can answer your enquiries and perform simple transactions instantly! Chat with H A R O now!
I can answer your enquiries and perform simple transactions instantly! Chat with H A R O now!
Chat with H A R O now