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Scheduled system upgrade on 24 Nov 2024
Due to system upgrade, Personal e-Banking, Hang Seng Mobile App and Invest Express will be unavailable to log on from 3 a.m. to 6:30 a.m. on 24 Nov 2024. Besides, authorising card-not-present transactions via Hang Seng Mobile App or SMS, adding card to mobile wallet or linking your enJoy card with yuu account will be temporarily unavailable. Please make arrangements in advance if needed.
Protect yourself from telecom scams
Fraudsters may pose as staff from telecom companies, online shopping sites or payment platforms and even online buyers / sellers to defraud you. Make sure to verify their identity and don’t disclose personal details and sensitive info such as One-Time Passwords easily.
Learn more about how to identity telecom scams
Fraudsters may pose as staff from telecom companies, online shopping sites or payment platforms and falsely claim that you've ordered items or like premium are due. If you ask to cancel, they'll connect you to a fake bank hotline or instruct you to complete the cancellation via ATMs. Fraudsters will also pretend to be online buyers / sellers and send you fake links for collection or payment.
Make sure to verify the caller's number and identity through official channels, and don't hastily send money or disclose personal details and sensitive information such as One-Time Passwords to unknown persons.
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Please refer to the Update on Hang Seng Bank Branch Service Arrangements for details.