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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Scheduled system upgrade on 23 Nov 2025
Due to system upgrade, Personal e-Banking, Hang Seng Mobile App and Invest Express will be unavailable to log on from 1:30 a.m. to 6:00 a.m. on 23 Nov 2025. Please make arrangements in advance if needed. View system maintenance schedule
Special announcement regarding support for the Tai Po fire incident
We're here to support our customers affected by the Tai Po fire incident. If you're affected and need assistance, please call our dedicated hotline (852) 2998 6800.
To help our customers address immediate needs, our two branches in Tai Po: 2 branches at Tai Po: Tai Po Branch (35 Kwong Fuk Road) and Tai Po (On Chee Road) Branch (48 Fortune Plaza, On Chee Road), will extend service hours on Sat, Nov 29, until 5 p.m. and add service hours on Sun, Nov 30, from 9 a.m. to 1 p.m., providing necessary banking services for those affected. Learn More
It has come to our attention recently that unidentified individuals are spreading false information. We would like to remind the public once again to stay vigilant against fraudulent messages.
Fraudsters might exploit unfortunate events to trick customers into transferring or withdrawing funds. Please stay alert and verify the background of any fundraising organisation before making a donation, ensuring the recipient is a legitimate entity or charity. Never provide or forward your personal information to unverified sources or engage in any transactions with them. If you receive unsolicited fundraising promotions, avoid scanning QR codes or clicking on links to prevent the exposure of your sensitive personal information
If you've doubts about any calls, emails, SMS, or websites claiming to be from us, please email the relevant details to phishing@hangseng.com or call (852) 2822 0228. If you suspect you've been scammed, please contact the "Anti-Deception Coordination Centre" hotline at 18222 for inquiries or seek assistance from the police. View more security tips
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Please refer to the Update on Hang Seng Bank Branch Service Arrangements for details.
Want to save a visit to branch? I'll teach you how to register for Personal e-Banking! You can also enter "Smartips" to learn more.
Want to save a visit to branch? I'll teach you how to register for Personal e-Banking! You can also enter "Smartips" to learn more.
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