|Personal banking customers||Business banking customers|
|Email Us or logon to Personal e-Banking||Email Us or logon to Business e-Banking|
|Fax||3409 1235||3478 9216|
L18, Hang Seng 113,
113 Argyle Street,
Mongkok, Hong Kong
|Business Banking Division, Customer Relations,
83 Des Voeux Road Central,
We will try to respond before the close of business on the next business day upon receipt of your opinion or complaint. In case we need more time to look into the matter, we will advise you of the contact details of the person following up on your case and will endeavour to reply to you within 30 days. All your opinions and complaints will be reflected to the management.
If you are not entirely satisfied with the way we have handled you complaint, you have the right to refer the matter to the Complaint Processing Center of the Hong Kong Monetary Authority. For monetary disputes, you may also refer your case to the Financial Dispute Resolution Centre.