System Maintenance

System Maintenance Schedule

Digital Channels

Personal e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To

3 Dec 2023

(Sunday)

00:00

06:00

Personal e-Banking Services

00:00

08:00

Foreign Exchange Service

00:00

08:00

FX Transfer to Other Hang Seng Account

00:00

18:00

Investment Services

Regular Schedule

Date
Time Service Not Available
Monday to Friday 21:00 to 21:30
(5 minutes)
Personal e-Banking Services
Saturday 18:00 to 18:30
(5 minutes)
Sunday 02:30 to 06:30
Monday

01:00 to 06:00

Cash Dollars Reward Enquiry
yuu Reward Points Enquiry

Monday to Friday
20:30 to 21:00
  • Securities Trading (Share Margin / Trading Limit Accounts)
  • Investment Funds Trading
  • IPO Services
Saturday 17:45 to 18:15
Saturday
20:00 to 12:00
(next day)
  • FX And Precious Metal Margin Trading Services
  • FX2 - FX and Precious Metal Trading Services
Monday to Friday
00:00
(5 minutes)
Transaction History, Foreign Exchange Service and FX Transfer to Other Hang Seng Account of Passbook Savings Account
Saturday 18:00 to 06:00
(next day)
Sunday 03:00 to 06:00 Time Deposit Enquiry

Monday to Sunday

03:00 to 03:30

Mobile Cheque Deposit

Sunday 00:00 to 06:00 e-Cheque Services

Friday

00:00 to 02:00

General Insurance application:

  • Travelsure Protection Plan
  • Personal Accident Insurance Plan
  • Home Care Plus Home Insurance Plan
  • Domestic Helper Insurance Plan
  • Part-time Domestic Helper Insurance Plan
Sunday 00:00 to 06:00  Medical Insurance – Hang Seng and Bupa 

Business e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To
3 Dec 2023 (Sun)
00:00
18:00 Investment Services
3 Dec 2023 (Sun)
04:00
05:00
Business e-Banking Services

Regular Schedule

Date
Time Service Not Available
Monday to Friday 21:00 to 21:30
(5 minutes)
Business e-Banking Services
Saturday 00:00 to 08:00
Sunday 00:00 to 08:00
Monday to Friday 20:30 to 21:00
(30 minutes)
Investment Funds Trading
Saturday  17:45 to 18:15
(30 minutes) 
Sunday  00:00 to 06:00  e-Cheque Services 

Hang Seng HSBCnet

Non-Regular Schedule

Date
Time Service Not Available
From
To

26 Nov 2023 (Sun)

00:45

11:15

Alias Management & Faster Payment Service

eDDA services

Regular Schedule

Date
Time
Sunday
00:00 - 06:00

Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

Hang Seng Website

Non-Regular Schedule

Date
Time Service Not Available
From
To

3 Dec 2023
(Sunday)

00:00

04:00

General Insurance application:

  • Travelsure Protection Plan
  • Personal Accident Insurance Plan
  • Home Care Plus Home Insurance Plan
  • Domestic Helper Insurance Plan
  • Part-time Domestic Helper Insurance Plan

Regular Schedule

Date Time Service Not Available
Sunday 02:30 to 06:30

Hang Seng Website Services 

Friday

00:00 to 02:00

General Insurance application:

  • Travelsure Protection Plan
  • Personal Accident Insurance Plan
  • Home Care Plus Home Insurance Plan
  • Domestic Helper Insurance Plan
  • Part-time Domestic Helper Insurance Plan

Mobile Account Opening / Upgrade

Non-Regular Schedule

Date
Time Service Not Available
From
To
2 Dec 2023 (Sat) 00:00 06:00 Mobile Account Opening

3 Dec 2023 (Sun)

00:00

06:00

Mobile Account Opening

Regular Schedule

Date Time Service Not Available

Sunday

02:30 to 06:00

  • Mobile Account Opening 
  • Open / Upgrade an Account
1st day of each month
02:00 to 07:00
  • Mobile Account Opening 

Hang Seng Invest Express mobile app

Non-Regular Schedule

Date
Time Service Not Available
From
To

12 Nov  2022 (Sat)

22:00

23:30 (next day)

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission
  • Logon and all investment services

Regular Schedule

Date
Time Service Not Available

Sunday

08:00 to 20:00

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission

Self Service Terminals

Non-Regular Schedule

Date
Time Service Not Available
From
To

3 Dec 2023 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

4 Dec 2023 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

10 Dec 2023 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

Regular Schedule

Date
Time Service Not Available
From
To
Monday to Sunday
3:00 a.m.
6:00 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine
System maintenance will be carried out in batches and will be completed within 2 hours.