| ATM Hotline Online Report ATM Card Lost |
|
| - 24-hour ATM Hotline |
(852) 2997 2112 |
| Banking Account |
|
| - Private Banking Service Dedicated Line |
(852) 2121 1188 |
| - Signature (24-hour Signature manned phone banking hotline) |
(852) 2998 8022 |
| - Prestige Banking (24-hour Prestige manned phone banking hotline) |
(852) 2998 9188 |
| - Preferred Banking (24-hour manned phone banking hotline) |
(852) 2822 8228 |
| - Integrated accounts and deposit accounts (24-hour automated phone banking hotline) |
(852) 2912 3456 |
- General Enquiry Hotline (Enquiries on Personal e-Banking, Exchange Rates, Deposit
Rates, Gold Prices, Investment, Open API) |
(852) 2822 0228
|
| - Private Banking Mainland Toll-Free Enquiry Hotline |
4001 20 2121 |
| - Toll-free enquiry hotline for Prestige customers staying on the mainland ^ |
4001 20 9188 |
| - Toll-free enquiry hotline for other customers staying on the mainland^ |
4001 20 8282 |
Credit Card 24-hour Customer Service Hotline Online Report Card Lost
|
|
| - Hang Seng Visa Infinite Card |
(852) 2998 8228 |
| - Hang Seng Prestige World Mastercard / Hang Seng World Mastercard |
(852) 2998 8111 |
| - The Hong Kong Jockey Club Membership Card / The Racing Club Membership Card |
(852) 2998 8833 |
| - Hang Seng Platinum Card |
(852) 2998 8222 |
| - Hang Seng Credit Card / Spending Card |
(852) 2398 0000 |
| - Hang Seng enJoy Visa Platinum Card / Spending Card |
(852) 2998 8888 |
| - Hang Seng enJoy Visa Card |
(852) 2998 8188 |
| - Mainland Toll-free Hotline |
4001 20 8833 |
| Hang Seng Voice ID |
|
| - Hang Seng Voice ID Enrollment Hotline |
(852) 2998 6698 |
| FX & Precious Metal |
|
| - FX & Precious Metal Margin Trading Services Manned Trading Hotline |
(852) 2913 3388 |
| - FX2 – FX and Precious Metal Trading Services Manned Trading Hotline |
(852) 2913 3322 |
| Mortgage |
|
| - Mortgage Enquiry Hotline |
(852) 2710 2288 |
| Personal e-Banking |
|
| - Personal e-Banking Enquiry Hotline |
(852) 2822 0228 |
| Personal Loan |
|
| - Personal Loan Service Hotline |
(852) 2997 3882 |
| - Hang Seng 24-hour Personal Loan Application Hotline |
(852) 2812 8000 |
| Remittance |
|
| - Remittance Hotline |
(852) 2123 1088 |
| Securities^^ |
|
| - Prestige Banking Securities Trading Manned Hotline |
(852) 2521 0022 |
| - Preferred Banking and other Customers Securities Trading Manned Hotline |
(852) 2532 3838 |
| - Automated Securities Enquiry Hotline |
(852) 2166 6822 |
| - Automated Securities Trading Hotline |
(852) 2166 6888 |
| - US Securities Enquiry Hotline |
(852) 2998 9388 |
| - IPO Shares Subscription Hotline |
(852) 2826 8866 |
| - Automated IPO Shares Subscription Hotline |
(852) 2166 6888 |
| 24-hour Report Lost Card Hotline |
|
| - 24-hour Report Lost Card Hotline |
(852) 2836 0838 |
