|
Hang Seng Personal e-Banking or
MPF website |
Hang Seng Personal Banking mobile app |
Hang Seng MPF
Service Hotline
2213 2213 |
Hang Seng Bank and
HSBC ATMs |
Account statements1 |
MPF specialist stationed in
designated
Hang Seng Bank
branches |
Account service
(set up or consolidate MPF
accounts, make voluntary
contributions, etc.) |
|
✓
(Account consolidation for existing MPF members with Hang Seng Bank accounts only) |
|
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|
✓ |
Check account and
fund balance |
✓ |
✓ |
✓ |
✓
(Check account balance only) |
✓ |
✓ |
Check account return |
✓ |
✓ |
|
|
|
✓ |
Check contribution history |
✓
(For the latest 24 months only) |
✓
(For the latest 12 months only) |
✓
(For the latest contribution only) |
✓
(For the latest contribution only) |
|
✓ |
Check transaction history |
✓
(For the latest 24 months only) |
✓
(For the latest 12 months only) |
|
|
|
✓ |
Change investment
instructions |
✓
(For Portfolio Rebalance, Asset Switch, Contribution Redirection and switch into Default Investment Strategy ('DIS') only) |
✓
(For Portfolio Rebalance, Asset Switch, Contribution Redirection and switch into Default Investment Strategy ('DIS') only) |
✓
(For Portfolio Rebalance and
Contribution Redirection only) |
|
|
✓ |
Check the latest unit prices and fund cumulative performance |
✓ |
✓ |
✓
(For the latest unit prices only) |
|
|
✓ |
Check fund information |
✓ |
✓ |
|
|
|
✓ |
Check MPF e-Statement / e-Advice* |
✓ |
|
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Change contact details, e-Banking password or MPF phone PIN |
✓
(Change contact details and e-Banking password only) |
✓
(Change contact details only) |
✓
(Change MPF phone PIN only) |
|
|
✓ |