We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.
We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Non-Regular Schedule
| Date | Service Downtime | Affected services |
|---|---|---|
28 Nov 2024 (Thu) |
8:00 p.m. to 11:00 p.m. |
e-CNY wallet top-up |
1 Dec 2024 (Sun) |
2:00 a.m. to 7:00 a.m. |
Update Personal Particulars |
2 Dec 2024 (Mon) |
1:30 a.m. to 2:30 a.m. |
|
8 Dec 2024 (Sun) |
2:00 a.m. to 7:00 a.m. |
Update Personal Particulars |
2:30 a.m. to 8:30 a.m. |
|
Regular Schedule
| Date |
Service Downtime | Affected Services |
|---|---|---|
| Monday to Friday | About 5 mins between 9:00 p.m. and 9:30 p.m. |
Personal e-Banking Services |
| Saturday | About 5 mins between 6:00 p.m. and 6:30 p.m. | |
| Sunday | 3:00 a.m. to 3:30 a.m. | |
| Monday to Friday | 8:30 p.m. to 9:00 p.m. |
|
| Saturday | 5:45 p.m. to 6:15 p.m. | |
| Saturday to Sunday | 8:00 p.m. to 12:00 noon the next day |
|
| Monday to Friday | 12:00 a.m. to 12:05 a.m. |
|
| Saturday | 6:00 p.m. to 6:00 a.m. the next day | |
| Sunday | 3:00 a.m. to 6:00 a.m. the next day | Time Deposit Enquiry |
| Friday | 12:00 a.m. to 2:00 a.m. |
|
| Tuesday to Sunday | 5:20 a.m. to 5:30 a.m. | Travelsure Protection application |
| Sunday | 12:00 a.m. to 6:00 a.m. |
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
24 Nov 2024 (Sun) |
3:00 a.m. to 6:30 a.m. |
Investment Services |
2:30 a.m. to 8:00 a.m. |
Business e-Banking Services |
|
2:00 a.m. to 6:00 a.m. |
Document upload / eStatement / eAdvice / Push notification inbox Services |
Regular Schedule
| Date |
Service Downtime | Affected Services |
|---|---|---|
| Monday to Friday | 9:00 p.m. to 9:30 p.m. (5 minutes) |
Business e-Banking Services |
| Saturday | 12:00 a.m. to 8:00 a.m. |
|
| Sunday | 12:00 a.m. to 8:00 a.m. |
|
| Monday to Friday | 8:30 p.m. to 9:00 p.m. (30 minutes) |
Investment Funds Trading |
| Saturday | 5:45 p.m. to 6:15 p.m. (30 minutes) |
|
| Sunday | 12:00 a.m. to 12:00 noon | Securities and Investment Funds - Profit and Loss Calculation |
| Sunday | 12:00 a.m. to 6:00 a.m. | e-Cheque Services |
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| 18 Aug 2024 (Sun) | 12:45 a.m. to 11:45 a.m. | Alias Management & Faster Payment Service |
| eDDA services |
Regular Schedule
| Date | Service Downtime |
|---|---|
| Sunday | 12:00 a.m. to 6:00 a.m. |
Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| 2 Dec 2024 (Mon) | 1:30 a.m. to 2:30 a.m. |
|
Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| Sunday | 2:30 a.m. to 6:30 a.m. | Hang Seng Website Services |
| Friday | 12:00 a.m. to 2:00 a.m. |
|
Non-Regular Schedule
| Date |
Time | Service Not Available |
|
|---|---|---|---|
| From |
To |
||
9 Nov 2024 (Sun) |
11:00 p.m. |
07:00 a.m. (next day) |
Mobile Account Opening |
17 Nov 2024 (Sun)
|
07:00 a.m. |
03:00 p.m. |
Mobile Account Opening
|
24 Nov 2024 (Sun)
|
00:00 a.m. |
09:00 a.m. |
Mobile Account Opening
|
Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| Sunday | 2:30 a.m. to 6:00 a.m. |
|
| 1st day of each month | 2:00 a.m. to 7:00 a.m. | Mobile Account Opening |
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| 24 Nov 2024 (Sun) | 3:00 a.m. to 6:30 a.m. | Invest Express Services |
Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| Sunday | 8:00 a.m. to 8:00 p.m. |
|
Non-Regular Schedule
| Date |
Time | Service Not Available |
|
|---|---|---|---|
| From |
To |
||
1 Dec 2024 (Sun) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
2 Dec 2024 (Mon) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
8 Dec 2024 (Sun) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
9 Dec 2024 (Mon) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
15 Dec 2024 (Sun) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
Regular Schedule
| Date |
Time | Service Not Available |
|
|---|---|---|---|
| From |
To |
||
| Monday to Sunday |
3:00 a.m. |
6:00 a.m. |
|
| System maintenance will be carried out in batches and will be completed within 2 hours. |
|||