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    System Maintenance

    System Maintenance Schedule

    Digital Channels

    Personal e-Banking

    Non-Regular Schedule

    Date Service Downtime Affected services
    19 Apr 2025 (Sat) 10:00 p.m. to 4:00 a.m. the next day
    • General Insurance application
      • Travelsure Protection Plan
      • Studysure Protection Plan
    20 Apr 2025 (Sun) 12:45 a.m. to 11:15 a.m.
    • FPS services
      • Receive or transfer via FPS
      • Register or manage FPS
      • Register an FPS Proxy ID payee
      • Transfer to Hang Seng via "Pull Money"
      • Pay with FPS x PromptPay QR Payment
      • e-CNY wallet top-up
      • Setting up Direct Debit Authorisation
    20 Apr 2025 (Sun) 2:30 a.m. to 4:30 a.m. MPF Services
    20 Apr 2025 (Sun) 2:30 a.m. to 5:30 a.m. Foreign Exchange Service
    20 Apr 2025 (Sun) 2:30 a.m. to 6:30 a.m.
    • Message Centre
    • e-Statement / e-Advice
    20 Apr 2025 (Sun) 3:00 a.m. to 4:30 a.m. Personal e-Banking Services
    21 Apr 2025 (Mon) 1 hour between 12:00 a.m. and 2:00 a.m.
    • Debit card services
      • Apply/activate debit card
      • View debit card
      • Block and unblock debit card
      • Set/change spending limit or withdrawal limit
      • Enable/Disable monthly CNP transaction limit
      • Set/change monthly CNP transaction limit
      • Report and replace lost card
      • Report unauthorized transaction
    25 May 2025 (Sun) 3:00 a.m. to 6:00 a.m. Private Banking Services

    Regular Schedule

    Date
    		 Service Downtime Affected Services
    Monday to Friday About 5 mins between 9:00 p.m. and 9:30 p.m.
    		 Personal e-Banking Services
    Tuesday to Sunday About 3 mins between 12:00 a.m. and 3:00 a.m.
    Saturday About 5 mins between 6:00 p.m. and 6:30 p.m.
    Sunday 3:00 a.m. to 3:30 a.m.
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    • Securities Trading (Share Margin / Trading Limit Accounts)
    • Investment Funds Trading
    • IPO Services
    Saturday 5:45 p.m. to 6:15 p.m.
    Saturday to Sunday 8:00 p.m. to 12:00 noon the next day
    • FX And Precious Metal Margin Trading Services
    • FX2 - FX and Precious Metal Trading Services
    Sunday 3:00 a.m. to 6:00 a.m. the next day Time Deposit Enquiry
    Friday 12:00 a.m. to 2:00 a.m.
    • General Insurance application:
      • Travelsure Protection Plan
      • Studysure Protection Plan
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan
    Tuesday to Sunday 5:20 a.m. to 5:30 a.m. Travelsure Protection application
    Sunday 12:00 a.m. to 6:00 a.m.
    1st & 2nd Sunday of each month 1:00 a.m. to 7:00 a.m.
    • Update Personal Particulars
      • Update invalid mobile number or email address
    Monday to Sunday 11:30 p.m. to 11:35 p.m.
    • Passbook Savings Account
      • Transaction history enquiry
      • Foreign Exchange
      • FX Transfer to Other Hang Seng Account
      • FX Instruction status
    Saturday 6:00 p.m. to 5:30 a.m. the next day
    9:00 p.m. of 17 Apr to 5:30 a.m. of 18 Apr
    Last working day before every half year 9:00 p.m. to 11:30 p.m.

    Business e-Banking

    Non-Regular Schedule

    Date Service Downtime Affected Services
    20 Apr 2025 (Sun) 2:30 a.m. to 6:00 a.m. Business e-Banking Services
    20 Apr 2025 (Sun) 2:30 a.m. to 6:30 a.m. Document upload / eStatement / eAdvice / Push notification inbox Services
    20 Apr 2025 (Sun) 12:00 a.m. to 6:00 a.m. e-Investment Services
    20 Apr 2025 (Sun) 12:45 a.m. to 11:15 a.m. FPS Services
    20 Apr 2025 (Sun) 2:30 a.m. to 6:00 a.m.
    • Commercial Debit Card Transaction Services (exclude HKD)
      • All Foreign Currencies (including AUD, CAD, CHF, EUR, GBP, JPY, NZD, CNY, ZAR, THB, USD) card spending and cash withdrawal transactions

    Regular Schedule

    Date
    		 Service Downtime Affected Services
    Monday to Friday 9:00 p.m. to 9:30 p.m.
    (5 minutes)
    		 Business e-Banking Services
    Saturday 12:00 a.m. to 8:00 a.m.
    Sunday 12:00 a.m. to 8:00 a.m.
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    (30 minutes)    		 Investment Funds Trading
    Saturday 5:45 p.m. to 6:15 p.m.
    (30 minutes) 
    Sunday 12:00 a.m. to 12:00 noon Securities and Investment Funds - Profit and Loss Calculation
    Sunday  12:00 a.m. to 6:00 a.m. e-Cheque Services 

    Hang Seng HSBCnet

    Non-Regular Schedule

    Date Service Downtime Affected Services
    18 Aug 2024 (Sun) 12:45 a.m. to 11:45 a.m. Alias Management & Faster Payment Service
    eDDA services

    Regular Schedule

    Date Service Downtime
    Sunday 12:00 a.m. to 6:00 a.m.

    Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

    Hang Seng Website

    Non-Regular Schedule

    Date Service Downtime Affected Services
    19 Apr 2025 (Sat) 10:00 p.m. to 4 a.m. the next day
    • General Insurance application
      • Travelsure Protection Plan
      • Studysure Protection Plan

    Regular Schedule

    Date Service Downtime Affected Services
    Sunday 2:30 a.m. to 6:30 a.m. Hang Seng Website Services
    Friday 12:00 a.m. to 2:00 a.m.
    • General Insurance application:
      • Travelsure Protection Plan
      • Studysure Protection Plan
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan

    Mobile Account Opening / Upgrade

    Non-Regular Schedule

    Date Service Downtime Affected Services

    13 Apr 2025 (Sun)

    3:00 a.m. to 6:00 a.m.

    Mobile Account Opening

     

    20 Apr 2025 (Sun)

     

    3:00 a.m. to 6:00 a.m.

    27 Apr 2025 (Sun)

    About 15 mins between 12:00 a.m. and 6:00 a.m.

    4 May 2025 (Sun)

    About 15 mins between 12:00 a.m. and 6:00 a.m.

    Regular Schedule

    Date Service Downtime Affected Services
    Sunday 2:30 a.m. to 6:00 a.m.
    • Mobile Account Opening
    • Open / Upgrade an Account

    1st & 2nd Sunday of each month

    1:00 a.m. to 7:00 a.m.

    Mobile Account Opening

    Hang Seng Invest Express mobile app

    Non-Regular Schedule

    Date Service Downtime Affected Services
    20 Apr 2025 (Sun) 3:00 a.m. to 4:30 a.m. Invest Express Services

    Regular Schedule

    Date Service Downtime Affected Services
    Tuesday to Sunday About 3 mins between 12:00 a.m. and 4:30 a.m.
    • Invest Express Services
    Tuesday to Sunday About 3 mins between 5:25 a.m. and 5:30 a.m.
    • Invest Express Services
    Sunday 8:00 a.m. to 8:00 p.m.
    • Substitute Form W-8BEN Submission
    • Agreement for United States market information display services Submission

    Self Service Terminals

    Non-Regular Schedule

    Date
    		 Time Service Not Available
    From
    		 To

    30 Mar 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    31 Mar 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    6 Apr 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    7 Apr 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    13 Apr 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    14 Apr 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    20 Apr 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    21 Apr 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    Regular Schedule

    Date
    		 Time Service Not Available
    From
    		 To
    Monday to Sunday
    		 3:00 a.m.
    		 6:00 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    System maintenance will be carried out in batches and will be completed within 2 hours.