ATM card - Hang Seng Bank

ATM Cards

With your Hang Seng ATM Card, you can access up to 3 Hang Seng HKD accounts at over 1,000 Hang Seng Bank and HSBC ATMs across Hong Kong.
Services include cash withdrawal, account enquiry, credit card payment and more. You can also transfer funds between Hang Seng Bank and HSBC accounts as well as pay selected bills through our ATMs.
Outside the Hong Kong Special Administrative Region, you can get cash directly from your accounts at ATMs worldwide through the HSBC and UnionPay ATM networks.

- Apple Pay
- Hang Seng ATM Card can now provision to Apple Pay. Please click here for details.
- UnionPay QuickPass
- New “UnionPay QuickPass” payment function of Hang Seng ATM card. Please click here for details.
- EPS / PPS
- EPS
  Make payments through EPS terminals at participating retailers.
- PPS
  Register for PPS services with your ATM Card at any PPS Registration Terminal to settle Hang Seng Credit Card payments and other bill payments around the clock.
- Cash / Cheque Deposit
- Deposit cash / cheques with your Hang Seng ATM Card or Credit Card via any Hang Seng Quick Cash / Cheque Deposit Machine and your HKD account will be credited instantly. Please click here for details.

Other information

Withdrawal limit

The daily local ATM withdrawal limit and daily overseas withdrawal limit are up to HKD80,000 or equivalent per card.
You can change the daily local ATM withdrawal limit through Hang Seng and HSBC ATMs in Hong Kong or at our Bank.

Transfer limit

Daily transfer limit is up to HKD999,000 for accounts that are linked to the same account card (Please click here to download an Adjust Transfer Limit form)
Daily transfer limit is up to HKD400,000* per customer for transfers to other Hang Seng accounts / HSBC accounts
You may change daily transfer limit by the following channels:
1. Hang Seng Personal e-Banking
2. Phone Banking (Phone banking PIN required. For more information, please call (852) 2822 0228)
3. Any of our branches (Download the Adjust Transfer Limit Form)
If you wish to update other transfer and payment related settings, please visit Manage your banking profile.

Deposit limit

Other limits

*	The default daily transfer limit is HKD50,000 and could be adjusted to maximum HKD400,000 by application. The daily transfer limit is also shared by e-Banking and Phone Banking for transfers to non-registered third party accounts.
^	The daily bill payment limit is shared by e-Banking, Phone Banking and ATM. From 9 Dec 2018, ATM cardholders without Sports & Leisure bill payment limit can daily transfer HKD50,000 to Betting Account at Jockey Club vending terminals. The Sports & Leisure bill payment limit can be adjusted to maximum HKD500,000 by application. (Please click here to download an Adjust Transfer Limit form)

Application channels:

Hang Seng Personal e-Banking (security device required) click here
Please select “Account services” > “Other related services” > “ATM services” to request for a replacement card or reset the card PIN

Prestige Banking	24-Hour Prestige Manned Phone Banking Hotline	2998 9188
Preferred Banking	24-Hour Manned Phone Banking Hotline	2822 8228
Integrated accounts and deposit accounts*	24-Hour Automated Phone Banking Hotline	2912 3456
Other customer or general enquiries	Customer Service Hotline	2822 0228
* For deposit account customers who have activated Phone Banking Service

Any of our branches, please click here for the addresses
You can reset card PIN instantly^# or request a replacement card at any of our branches
^# Instant card PIN reset is available at all branches except iPoint (Sales & Service Centre) and MTR
Station Office

If you wish to update other security settings, please visit Manage your banking profile.

Lost Card Reporting:

- Service Charge
- A service charge of HKD50 will apply for lost card replacement.
- A service charge of HKD20 will apply for local ATM cash withdrawal using UnionPay network. Please refer to Bank tariff for overseas ATM cash withdrawal service charge.

Hong Kong		Worldwide