Bank Account Opening


We provide comprehensive banking service to cater to your financial needs including deposits, savings, time deposits, exchange and more. Explore our different bank accounts and eligible customer can open a Prestige Banking or Preferred Banking account via Hang Seng Personal Banking mobile app. You can also make an online appointment with one of our branches to open a single or joint account that suits you best1.

Explore our bank accounts

How to open an account

Mobile Account Opening / Upgrade

  • Open or upgrade a bank account anytime, anywhere with Hang Seng Mobile App[2]
Terms and Conditions apply.

eAppointment for Account Opening at Branch

  • Making an appointment online saves your waiting time in branch and allows you to open an account with ease
  • After booking your appointment, you will receive a confirmation email or SMS with your appointment details and required documents

Account Opening for Cross-Border Customers

  • Cross-border customer[3] can learn about the account opening procedure and make an appointment by clicking "View details"
Terms and Conditions apply.

Useful information

Account Opening checklists

Find details on what documents are required for account opening.

Need more help?

Prestige Private

24-hour manned hotline
(852) 2998 8022

Prestige Banking

24-hour manned hotline
(852) 2998 9188

Preferred Banking

24-hour manned hotline
(852) 2822 8228

General Enquiry Hotline


Other point(s) to note

  1. The information provided by you is only used for the purpose of making an appointment. The online information transmission is encrypted to ensure security and confidentiality. However, please do not include enquiries or instructions related to your banking transactions in your e-mails to us.
  2. Before submitting any information, please read our Important Message to Readers and Internet Privacy Policy Statement.


  1. For existing customers who need to open new account, please make an online appointment before heading to branch.
  2. This service is not available to customers who:
    • Only hold joint-named Integrated Accounts
    • Already hold a sole-named Prestige Banking account
    Such customers can make an appointment online to open or upgrade account in any of our branches.
  3. Customers who are PRC Identity Card and passport or Exit-Entry Permit holders.