Skip to main content

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.

Personal e-Banking
Personal Stock Trading
Business e-Banking
Hang Seng HSBCnet
System Maintenance Schedule Register e-Banking

Search by category

    Cancel

    Popular searches

    Here are our search suggestions

    Prestige Private: your new banking service experience

    I'm looking for

    Banking service

    We could provide you with dedicated banking services that allow you to manage your personal finances in a prestige way.

    Apply now

    Want to know more about Prestige Private?

    Apply now

    Our service

    Prestige Private Centre

    Our first-of-its-kind Prestige Private Centre at the Hang Seng Bank Headquarters in Central offers the utmost in comfort and sophistication, as well as a comprehensive range of services. Our experts are happy to provide all the assistance you need as you relax in this refined oasis of exclusivity.

    Designated Prestige Private Counters at selected branches

    To save your precious time, we have designated counters for Prestige Private customers at selected branches for you to enjoy priority service. Check out the available branches.

    24x7 Live Chat

    Get instant support from our customer service representatives or 24-hour Wealth Service Team via text on Hang Seng Personal e-Banking and mobile app after login.

      How to start Live Chat

    • Personal e-Banking: Select “Contact us” from the top menu, then click “Chat now” under “Live Chat”
    Chat now
    • Hang Seng Mobile App: Tap “Live Chat” from the left menu after login

    Learn more

    Click-to-Call

    Talk to our customer service representatives or 24-hour Wealth Service Team by simply tapping the phone icon in the top right corner of selected pages after logging onto our Hang Seng Mobile App, no further authentication required.

    24x7 Prestige Private Manned Hotline

    Our 24-hour manned hotline (852) 2998 8022 is ready with round-the-clock information and live assistance.

    Instant Messaging

    Simply logon to Hang Seng Mobile App, tap the question mark icon at the top right corner on home page, and select your preferred messaging channel (Hang Seng official account verified by WhatsApp or Wechat MiniProgram) under Relationship Manager's name. Then just follow the simple instructions to register and activate. You can also contact your Relationship Manager to know about the confirmation steps. Please be reminded not to disclose your personal information by this messaging service.

    Benefits at a glance

    Contact us

    Call us

    Prestige Private 24-hour Manned Hotline

    (852) 2998 8022

    Visit our branches

    Find your nearest branch

    Footnote

    Other point(s) to note

    1. Please read Hang Seng Prestige Private Terms and Conditions.
    2. Hang Seng has never authorised any intermediaries for local account openings. While opening your Hang Seng personal account, please don't share your information with third parties, or engage with any intermediaries. Contact our branch in case of any queries.