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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Multiple measures to safeguard your accounts, such as resetting Personal e-Banking password, blocking / unblocking card, reporting suspicious transactions, etc.
Switch My Device & Mobile Security Key
Learn how to use Hang Seng Mobile App on a new device and activate Mobile Security Key to bank safely
Forgot Personal e-Banking password
Follow instructions to reset password online right away
Manage Transfer & Pay Limits and Payees
Click "Learn more" > "Transfer & Pay" to learn how to manage limits and payees
Update Profile Setting
Click "Learn more" > "My profile settings" to learn how to manage and update your profile settings on the Hang Seng Mobile App
Enable Push Notification
Stay up-to-date with banking and account activities when you’re on the go
Report & replace lost card
Click "Learn more" > "Settings & Security" > "Report & replace lost card – Credit card" for details
Report suspicious or unauthorized transactions
Click "Learn more" >"Settings & Security" > "Report suspicious transactions" for details
Reset card ATM or Phone PIN
Reset card ATM or Phone PIN with simple steps. Click "Learn more" > "Other security options" > "Reset ATM PIN or Phone PIN" for details
Set card-not-present transaction limit
Enable or disable card-not-present transactions and set monthly card-not-present transaction limit freely
Change overseas ATM withdrawal limit
Adjust your overseas daily ATM withdrawal and cash advance limit. Click "Learn more" > "Other security options" > "Overseas ATM withdrawal" for details
Manage Credit Limit
Transfer credit limit between cards or change credit limit of a credit card
Card control & spending limit
Enable or disable card-not-present transactions and set monthly spending limit or monthly card-not-present transaction limit freely
Adjust daily ATM withdrawal limits
Adjust daily local and overseas ATM withdrawal limits anytime
Report & replace lost card
If your debit card is lost, report and replace lost card immediately
Report suspicious or unauthorized transactions
Click "Learn more"> "Settings & Security" > "Report suspicious transactions" for details
Report suspicious transactions
Click "Learn more" > "Settings & Security" to learn how to report suspicious transactions
Reset card PIN
Click "Learn more" > "Other security options" to learn how to reset card PIN
Change overseas ATM withdrawal limit
Click "Learn more" > "Other security options" to learn how to change overseas ATM withdrawal limit
Virtual Assistant H A R O addresses products and banking enquiries anytime based on your preference. H A R O also offers specific safe and hassle-free transaction services 24/7.