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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Just click "Live Chat" on designated pages to reach our Customer Service Representatives. Live Chat supports enquiries and can also handle personal account instructions for you.
Live Chat supports Personal Banking account services, Foreign Exchange, Time Deposits, Credit Cards, Personal Loans, Investment and general Insurance enquiries. We can also handle personal account instructions for you.
Live Chat service is available 24/7 to offer support. With this service, you will be able to reach us without calling us or visiting our branches.
You may use Live Chat to contact us via the Hang Seng Bank website, Hang Seng Personal e-Banking, Hang Seng Personal Banking Mobile App ("Hang Seng Mobile App") or through our Virtual Assistant H A R O.
"Live Chat" offers real-time chat with our customer service representatives for support, including general banking services, foreign exchange, time deposits, credit cards, personal loans, investment and insurance. We'll update the service scope from time to time.
No. All enquiries are handled by our Customer Service Representatives to provide you with instant assistance.
There is no need to install any software to use Live Chat.
Our customer service representatives generally won't ask for your personal information during a chat. However, to answer your enquiries or instructions about a designated account, transaction or product / service application, our customer service representatives may ask you for account and/or contact details or other relevant information.
Simply log on to Personal e-Banking and click the Virtual Assistant H A R O icon to make enquiries to H A R O. You can also talk to our customer service representatives with "Live Chat" service via H A R O.
Simply log on to Personal e-Banking and click the Virtual Assistant H A R O icon to make enquiries to H A R O. You can also talk to our customer service representatives with "Live Chat" service via H A R O.
Simply log on to Personal e-Banking and click the Virtual Assistant H A R O icon to view the reply from our customer service representatives.
Simply log on to Hang Sejg Mobile App and click the Virtual Assistant H A R O icon at the top right to make enquiries to H A R O. You can also talk to our customer service representatives with "Live Chat" service via H A R O.
Simply log on to Hang Seng Mobile App and click the Virtual Assistant H A R O icon to use "Live Chat" service via H A R O and view chat history or continue previous chat.
To receive notification of our replies to you, please enable ‘Notification’ for the Hang Seng Mobile App in your phone setting.
To protect your information, please only interact with the "H A R O 恒生智能助理" account at (852) 2822 0303 with a verified badge. Remember not to share any personal information via WhatsApp, and we won't ask you for any either.
Simply click "Start Chat" > "Start a chat on WhatsApp" to start your conversation with H A R O WhatsApp.
If you want to chat directly with our customer service representatives online, please enter "CS" in the WhatsApp text field.