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    Mobile Cash Withdrawal

    Overview

    Mobile Cash Withdrawal

    You can set a Mobile Cash Withdrawal instruction via Hang Seng Personal Banking mobile app, and get cash from Hang Seng or HSBC ATMs or Multi-function ATMs by tapping your mobile on the NFC device or scanning the QR code. The daily withdrawal limit is up to HKD10,000.

    Get started
    Get started

    Key features

    No need to bring your ATM card. Simply withdraw cash from your account using Hang Seng Personal Banking mobile app.

    Initiate a mobile cash withdrawal instruction and get cash at the ATM / MFM with your mobile.

    No more worry about ATM card skimming or expose your ATM card password to others.

    How it works

    via Mobile App

    Step 1 / 5
    Select “Mobile Cash Withdrawal” within the Hang Seng Personal Banking mobile app.

    FAQs

    Mobile Cash Withdrawal FAQs

    Hang Seng Mobile Cash Withdrawal service via Hang Seng Personal Banking mobile app is provided to Hang Seng customers. Hang Seng customers place a mobile cash withdrawal instruction on Hang Seng Personal Banking mobile app and collect the cash from Hang Seng or HSBC Automated Teller Machines (ATM) or Multi-Function ATM (MFM) by tapping their mobile phone on the Near-Field Communication (NFC) device (applicable to Hang Seng ATM and MFM only) or scanning a QR code, instead of using ATM card.

    You'll need to:

    • have a valid Personal e-Banking account
    • install Hang Seng Mobile App
    • make sure your smartphone supports NFC and/or camera functions
    • complete the setup of the small value transfer daily limit
    • have a valid mobile number and email address in our bank record

    HKD Account; both solely or jointly owned by a customer.

    • The maximum mobile cash withdrawal limit is ten thousand Hong Kong dollars (HKD10,000) per day which is capped by the small value transfer daily limit to be shared with Small Value Transfers service
    • You can change the small value transfer daily limit through services within Personal Mobile Banking or by selecting “Transfer / Bill Payment Limit” from menu in Personal e-Banking (desktop version)
    1. Select “Mobile Cash Withdrawal” on Hang Seng Personal Banking mobile app.
    2. Complete the first-time setup of small value transfer daily limit (if you have already set up the small value transfer daily limit, you are not required to do it).
    3. Select withdrawal account, input the withdrawal amount.
    4. Confirm if customer advice is required and select NFC (applicable to Hang Seng ATM and MFM only) or QR code for cash collection.
    5. If you use dual-password to log on Personal Mobile Banking, you will receive “One-Time Password” from your mobile for additional authentication.  If you use Mobile Security Key or Security Device or biometric to log on Personal Mobile Banking, you will not receive “One-Time Password” for additional authentication.
    6. Press “Mobile Cash Withdrawal” button on Hang Seng or HSBC ATM / MFM.
    7. Tap your mobile on NFC device on Hang Seng ATM / MFM or scan QR code on Hang Seng or HSBC ATM / MFM (receive acknowledgment of instruction with a reference number on Hang Seng Personal Banking mobile app upon receiving your instruction).
    8. Take cash and customer advice (if applicable).
    9. You will receive a push notification (if enabled) or an SMS message, along with an email notification with the mobile cash withdrawal details including the date, time, withdrawal account, and withdrawal amount after your cash is dispensed from Hang Seng or HSBC ATM / MFM.

    All Hang Seng ATMs have both a NFC and a QR code to facilitate our Mobile Cash Withdrawal service while all HSBC ATMs have QR code to facilitate our Mobile Cash Withdrawal service.

    No fee for this service.

    You can call 24-hour enquiry hotline (852) 2997 2112 or (852) 2822 0228 for assistance.

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    Footnote

    Other point(s) to note

    1. Please read Hang Seng Mobile Cash Withdrawal service Terms and Conditions.