Hang Seng Mobile App – Simple Mode User Guide

Simple Mode User Guide

View account balance and transactions

View e-Statement and e-Advice

Transfer to own Hang Seng accounts

Set up time deposit

Deposit cheque via mobile

Call to report suspicious transactions

View account balance and transactions

Step 1 / 4

Log on to Hang Seng Mobile App – Simple Mode and tap “View account balance and transactions” in homepage.

Step 1 / 4

Log on to Hang Seng Mobile App – Simple Mode and tap “View account balance and transactions” in homepage.

Step 2 / 4

Select your account.

Step 3 / 4

You'll see an account summary if you've selected to view Integrated Account. Select the individual account you want to check.

Step 4 / 4

Recent transaction records will be displayed accordingly.

View e-Statement and e-Advice

Step 1 / 4

Log on to Hang Seng Mobile App – Simple Mode and tap “View e-Statement and e-Advice” in homepage.

Step 1 / 4

Log on to Hang Seng Mobile App – Simple Mode and tap “View e-Statement and e-Advice” in homepage.

Step 2 / 4

Select your account.

Step 3 / 4

Select the statement / advice you want to check. You can also filter the results by selecting / entering a specific period.

Step 4 / 4

Open the available statement / advice.

Transfer to own Hang Seng accounts

Step 1 / 4

Log on to Hang Seng Mobile App – Simple Mode and tap “Transfer to my Hang Seng accounts” in homepage.

Step 1 / 5

Log on to Hang Seng Mobile App – Simple Mode and tap “Transfer to my Hang Seng accounts” in homepage.

Step 2 / 5

Select payee account.

Step 3 / 5

Enter the transfer details and tap "Next".

Step 4 / 5

Verify the entered information carefully and confirm.

Step 5 / 5

After the transaction is completed, you'll see a confirmation message on Acknowledgement page.

Set up time deposit

Step 1 / 5

Log on to Hang Seng Mobile App – Simple Mode and tap "Set up time deposit" in homepage.

Step 1 / 5

Log on to Hang Seng Mobile App – Simple Mode and tap "Set up time deposit" in homepage.

Step 2 / 5

Tap "Set up time deposit".

Step 3 / 5

Enter time deposit details and tap "Next".

Step 4 / 5

Verify the entered information carefully and maturity details, then confirm.

Step 5 / 5

After you've successfully submitted the time deposit instruction, you'll see a confirmation message on Acknowledgement page.

Deposit cheque via mobile

Step 1 / 7

Log on to Hang Seng Mobile App – Simple Mode and tap "Deposit cheque via mobile" in homepage.

Step 1 / 7

Log on to Hang Seng Mobile App – Simple Mode and tap "Deposit cheque via mobile" in homepage.

Step 2 / 7

If this is your first time using this service, please read and adopt the Terms and Conditions.

Step 3 / 7

Select your preferred Hang Seng HKD account for the cheque deposit.

Step 4 / 7

Enter cheque amount.

Step 5 / 7

Take a photo of both the front and back of your cheque.

Step 6 / 7

Verify the entered information carefully and confirm to submit transaction.

Step 7 / 7

After you've successfully submitted the mobile cheque deposit instruction, you'll see a confirmation message on Acknowledgement page.

Call to report suspicious transactions

For Prestige Private and Prestige Banking customers

Step 1 / 6

Log on to Hang Seng Mobile App – Simple Mode and tap “Help”.

Step 1 / 6

Log on to Hang Seng Mobile App – Simple Mode and tap “Help”.

Step 2 / 6

Tap "Call us".

Step 3 / 6

Select preferred language of your call.

Step 4 / 6

Select preferred topic of your call.

Step 5 / 6

Confirm your selected options and tap "Call us".

Step 6 / 6

Tap to call.

For Preferred Banking and general customers

Step 1 / 6

Log on to Hang Seng Mobile App – Simple Mode and tap “Help”.

Step 1 / 6

Log on to Hang Seng Mobile App – Simple Mode and tap “Help”.

Step 2 / 6

Tap "Call us to report suspicious transactions".

Step 3 / 6

Select preferred language of your call.

Step 4 / 6

Select preferred topic of your call.

Step 5 / 6

Confirm your selected options and tap "Call us".

Step 6 / 6

Tap to call.

Other point(s) to note

Supported Handset System
- iPhone with iOS version 13.0 or above
- Mobile handsets with Android^TM OS version 8.0 or above
For mainland China customers using Android mobile devices, please search for “Hang Seng” at the official app store of Huawei (choose "Hong Kong” region) to download the Hang Seng Personal Banking mobile app.
The mobile app can be accessed via the network of any local or overseas telecommunications service provider. You can use a 2G, 3G, HSDPA, 4G or Wi-Fi service. However, you must have a mobile internet service plan and handset that can support Internet access. Access to the Internet may also involve set-up procedures on your handset for some fixed IP SIM cards. Please check with your telecommunication service provider for details and up-to-date instructions. The connection speed may vary for different telecommunication service providers, different data usage plans, and different geographical locations. If you experience a slow response when mobile web browsing or during data transmission, please check with your telecommunication service provider. Customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your telecommunication service provider.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

Disclaimer

Information provided on this app is for general information and reference only, and does not constitute nor is it intended to be construed as any professional investment or other advice. Persons who download or use this app should obtain appropriate professional advice where necessary. This app is not and should not be regarded as an offer, solicitation or recommendation to deal in any securities or investments.

No guarantee, representation, warranty or undertaking, express or implied, is made as to the fairness, accuracy, timeliness, completeness or correctness of any general financial and market information, news services and market analysis, projections and / or opinions, etc. (“Market Information”) provided on this app and the basis upon which any such Market Information have been made, and no liability or responsibility is accepted by Hang Seng Bank Limited (the “Bank”) in relation to the use of any such Market Information whatsoever provided on this app. Investors must make their own assessment of the relevance, accuracy and adequacy of the information, projections and / or opinions, etc. provided on this app and make such independent research / investigations as they may consider necessary or appropriate for the purpose of such assessment.

The Bank does not make any representation or recommendation or assessment as to whether or not any of the investment(s) mentioned on this app is / are suitable or applicable to any persons and thus shall not be held responsible in this regard. Investors should make investment decision(s) based on his / her own financial situation, investment experience, investment objectives, and specific needs, etc.; and if necessary, should seek independent professional advice before making any investment decision(s).

All investments involve risks. Prices of securities, foreign exchange, commodity and investment products may go up as well as down and may even become valueless. Past performance is not indicative of future performance. Investors should read the relevant risk disclosure statements, offering / product documents and terms and conditions in detail before making any investment decisions.

This app is provided by the Bank. The Bank has discretion whether or not to provide any information, products or services described on this app to any person. Any information, products or services described on this app may be withdrawn or amended at any time without advance notice at the discretion of the Bank.

To borrow or not to borrow? Borrow only if you can repay!

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Hang Seng Mobile App – Simple Mode User Guide

Simple Mode User Guide

View account balance and transactions

View e-Statement and e-Advice

Transfer to own Hang Seng accounts

Set up time deposit

Deposit cheque via mobile

Call to report suspicious transactions

View account balance and transactions

Step 1 / 4

Step 2 / 4

Step 3 / 4

Step 4 / 4

View e-Statement and e-Advice

Step 1 / 4

Step 2 / 4

Step 3 / 4

Step 4 / 4

Transfer to own Hang Seng accounts

Step 1 / 5

Step 2 / 5

Step 3 / 5

Step 4 / 5

Step 5 / 5

Set up time deposit

Step 1 / 5

Step 2 / 5

Step 3 / 5

Step 4 / 5

Step 5 / 5

Deposit cheque via mobile

Step 1 / 7

Step 2 / 7

Step 3 / 7

Step 4 / 7

Step 5 / 7

Step 6 / 7

Step 7 / 7

Call to report suspicious transactions

For Prestige Private and Prestige Banking customers

Step 1 / 6

Step 2 / 6

Step 3 / 6

Step 4 / 6

Step 5 / 6

Step 6 / 6

For Preferred Banking and general customers

Step 1 / 6

Step 2 / 6

Step 3 / 6

Step 4 / 6

Step 5 / 6

Step 6 / 6

Footnote

Other point(s) to note

Disclaimer