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    Wide spectrum of solutions for wealth management and risk hedging

    Global Markets

    Global Markets

    Hang Seng's Global Markets business provides superior service, fully integrated solutions and 24-hour global markets coverage. Our support framework is substantial. Our advanced technologies deliver quick access to key markets.

    Our capital strength allows us to tailor competitively-priced solutions to help specific clients manage their hedging or investment needs.

    Foreign Exchange Services

    When you are engaged in international transactions, you are under the exposure of foreign exchange risk, in the sense that, fluctuations in exchange rates can mean additional profits or losses to your original position.

    In addition, you may wish to capture every investment opportunities from the fluctuations in exchange rates.

    Hang Seng offers a wide range of services with different currencies to help you hedge currency risk and capture potential opportunities from the foreign exchange market.

    Interest Rate Services

    Virtually all individuals or companies face some form of interest rate exposure. The exposure could be seasonal, arising from the natural cash flow of the business. There could also be ongoing exposure which should be covered on a long-term basis.

    No matter what interest rate exposure you are facing, there are various solutions available at Hang Seng to help you manage them.

    You are most welcome to contact us for your tailor-made solutions!

     

    Our Terms of Dealing

    The Terms of Dealing documents set out some of the key aspects of the relationship between Hang Seng Bank Limited and its clients when transacting in various products. The available Terms of Dealing documents can be found within the following pages and may be updated from time to time.
    Fixed Income Terms of Dealing
    Foreign Exchange and Metals Terms of Dealing
    Equities Terms of Dealing

     


      • Global Markets Complaint Handling Principles – Hong Kong (DEC-2019)
        1. Introduction
         
        1.1. At HANG SENG BANK, we are committed to providing you with the best customer experience we can. We encourage you to let us know, as soon as possible, whenever our products or services do not meet your expectations so we may promptly address your concerns.
        1.2. In the event that you have a complaint about the quality of the products or services which HANG SENG BANK Global Markets supplies to you, or if you would like to receive further information concerning HANG SENG BANK Global Markets’ complaints handling processes, you may speak to your usual HANG SENG BANK representative or e-mail us here.
        1.3. Our key principles are:
         
        1.3.1. Clients and potential clients can submit complaints free of charge.
        1.3.2. We aspire to respond and to have resolved complaints within 60 working days, however this will depend on individual circumstances and the complexity of the case.
        1.3.3. We work in partnership with clients to resolve concerns in a consistent and fair manner.
        1.4. Complaints are handled in line with the Global Markets complaints handling policy. This disclosure sets out details of the Global Markets complaints handling policy.
        2. Frontline resolution
         
        2.1. Where appropriate and possible, we aim to provide resolution via the first person to whom you escalate the issue. This may be a member of a product client service team or your Relationship Manager.
         
        2.1.1. We will Acknowledge – complaints as soon as possible in person, by telephone or in writing.
        2.1.2. Act – to investigate, obtaining advice from relevant colleagues as necessary, in order to resolve the complaint.
        2.1.3. Close – we will explain the outcome of your complaint and the actions we have taken.
        2.2. Where we are unable to resolve the issue immediately, we will work with you until the issue is resolved. We will provide you an indicative timeline for the resolution and provide regular progress updates. In the unlikely event we are unable to close the issue to your satisfaction you have the option to follow the Alternative Dispute Resolution mechanism, outlined below.
        3. Alternative Dispute Resolution mechanisms
         
        3.1. If you consider our reply not satisfactory, we are required to inform you that you have the option to bring your complaint to the Financial Dispute Resolution Centre (FDRC) at Unit 3701-4, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong. Alternatively, you may also refer your complaint to other regulatory bodies in Hong Kong or to seek independent legal advice where necessary.
        3.2. HANG SENG BANK fully co-operates with all relevant regulatory bodies in Hong Kong, including the Hong Kong Monetary Authority (HKMA), and the FDRC in the handling of complaints.

        Hong Kong Complaints Handling Principles (PDF)
    Remarks:

    Investment involves risk. The value of investments may go up or down and may even become valueless. Past performance is not necessarily indicative of future performance. Nothing herein purports to identify all the risks that may be involved in the investments or products referred to herein. The investments or products mentioned herein may not be suitable for all investors. Investors should consider their own circumstances, including their acceptable risk level, financial situation, investment experience, investment objectives, investment period and particular needs and should understand the nature, terms and risks of the relevant investment or product. Investors should also read the offering documents and the relevant risk disclosure statement before making any investment decision. Investors should obtain appropriate independent professional advice where necessary.