We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.
We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
"Plan Smart for Every $1 Day" Lucky Draw with over 1,000 daily prizes! Complete designated missions via Digital Banking for chances to win up to HKD10,000 e-Gift Card!
No matter when or where, you can log on to Hang Seng Personal e-Banking via your smartphone or computer to enjoy one-stop online banking services. Register now to manage your finances and enjoy various bank offers at your fingertips.
Register Personal e-Banking in just 3 steps
Digital version of Security Device for fast & secure access to e-Banking
Account services
View account balance, reset card PIN, overseas ATM limit, and more
Foreign exchange
Provides various services including foreign exchange, FX Order Watch and rate alert
Time Deposit
Place or renew your Hong Kong Dollar / foreign currency time deposits online
e-Banking account maintenance
Security settings you may need for online banking, update personal particular
FPS registration and transfer
24/7 instant, free local cross-bank transfer and FPS x PromptPay QR payment
Cross-Border View and Transfer
Transfer funds among your self-named accounts in Hang Seng Hong Kong and Hang Seng China
Securities
Trade securities across multiple markets with your Hang Seng securities account[1]
Capital Protected Investment Deposit
A currency-linked investment product with 100% capital protection at maturity, and possibility of enjoying higher potential return[2]
MaxiInterest Investment Deposit
Potential to exchange up to 10 different linked currencies at a more preferable rate than spot rate[2]
Equity Linked Investments
An equity-linked structured product with potential to receive return based on performance of linked equities[2]
FX And Precious Metal Margin Trading
Trade at a leverage ratio up to 15 times. Buy & sell foreign currencies and precious metal with trading spread as low as 6 basis points[2]
FX2 - FX and Precious Metal Trading
Trade as low as HKD 5,000. Buy & sell foreign currencies and precious metal amid market ups and downs to capture investment opportunity[2]
Credit card and spending card overview and management
View card balance, transaction history, credit limit, rewards, etc. and complete card repayment, increase card limit and other major card management features
Credit card application
Existing customers can apply credit card easily with most of their personal information prefilled after logon
Overseas ATM daily withdrawal limit maintenance
Activate the function in advance for cash withdrawal at any overseas ATM
Loans overview
View your loan account and balance
Loans application and servicing
Apply loan (or find suitable product with “Find your solution”), submit documents, enquire application status and accept loan (if applicable)
Mortgage overview
View your mortgage loan account and balance, apply for mortgage terms amendment and early settlement for your mortgage loan
Mortgage application and servicing
Find suitable mortgage product with “Find your solution”; instant valuation, mortgage calculator, quick application form and documents submission
Insurance solutions
Get a quote and apply instantly for travel, life, medical, personal accident and home insurance
Insurance overview
Provide the retirement, wealth and death benefit reference based on your information, check your coverage and manage your policies
MPF
View account balance/return, contribution/transaction history, fund performance, e-Statement/e-Advice and change investment allocation
Services available on different platforms may vary, please login to our platforms for details. Read Symbols for different platforms
Please visit our website at www.hangseng.com, select “Logon” on the top right and then click “Register e-Banking” with instructions to be followed. Account Number, Phone PIN / ATM PIN and HKID / Passport / Identification Document number (e.g. Exit/Entry Permit for Travelling to and from Hong Kong and Macau) will be required to complete the activation process.
Please note that if we don't have your mobile number and email address in our record, you can't continue the service registration. Please also keep your mobile number and email address in our bank record accurate and up-to-date, so you can log on smoothly in the future.
Please visit Personal e-Banking log on page, input your username and select "Continue" > "Forgot your password?".
You can follow the instruction to reset your password online right away. If there is anything that you cannot provide to complete the online reset process (e.g. forgot the answer to your Security Question), you will be asked to activate the new password by calling our Customer Service Hotline or visit any of our branches after setting it up.
Once you have downloaded Hang Seng Personal Banking mobile app on your mobile device, you can log on and follow verification steps on-screen to activate Mobile Security Key.
Please note that you need to have valid and up-to-date personal information in our records (such as mobile phone number, email address and date of birth) in order to activate the Mobile Security Key. More details
FPS (Faster Payment System) is a real-time payment platform which allows you to transfer fund anytime with your mobile number, email address and FPS identifier. More about FPS
You can log on to Personal e-Banking via our website > "Transfer & Pay" > "Bill Payment" >"Pay Bills". Pay now
Alternatively, you can also log on to Hang Seng Mobile App, tap "Transfer & Pay" > "Pay bills" under "Local" tab.
If you are making payments to merchants under the categories of Banking and Credit Card Services, Brokers, Other Financial Institutions and Sports and Leisure, you need to register the respective bill account number(s) by submitting the registration form, then return it to any branches in person or by mail.
If you are making payments to e-Merchants, you need to hold a device with activated Mobile Security Key / physical Security Device, and maintain a valid mobile number (any 8-digit local mobile number begins with 4, 5, 6, 7, 8 or 9 or an overseas mobile number with country code specified, e.g. 8613510123456 for a China mobile number) for receiving SMS.
View bill payment merchant list
Please read our web page about e-Statement / e-Advices services and select "Applicable to e-Statement/e-Advice Service" for details.
Please visit our FAQ page or reach out to our Customer Service Representatives at Customer Service Hotline (852) 2822 0228.
(select preferred language and press 5, 1, 1, 8).
Manage your wealth anytime with mobile banking
To borrow or not to borrow? Borrow only if you can repay!
Enter "Smartips" to check
out how to use e-Banking
at ease with useful tips
Enter "Smartips" to check out
how to use e-Banking at ease
View "Smartips" now