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We’ve started a new insurance partnership with HSBC Life (International) Limited ("HSBC Life") on 1 Nov 2024 for the distribution of medical insurance policies. Our insurance partnership with Bupa (Asia) Limited ("Bupa") has already ended on 31 Oct 2024.
If your existing policy expires on or after 1 Nov 2024:
If you have any questions, you can contact Bupa Customer Service Hotline (852) 2517 5688, and the service hours are from Mon to Fri, 9:00 a.m. to 7:00 p.m. (closed on public holidays).
We've started a new medical insurance partnership with HSBC Life in Hong Kong on 1 Nov 2024. You can now apply for HSBC Life’s medical insurance products via us.
HSBC Life is a global insurer and reinsurer serving customers in multiple countries and regions around the world.
We chose to partner with HSBC Life because of their strong financial strength and wide range of products and services. This partnership allows us to offer you high-quality products and services that meet your needs.
You can apply for HSBC Life medical insurance products by visiting any of our branches.
Any policy renewal will be made based on the existing policy terms.
It affects all of Bupa’s medical insurance products applied via us, including:
The end of our partnership with Bupa won’t affect the renewal arrangement of existing Bupa policies, and any policy renewal will be made based on the existing policy terms, even if it expires on or after 1 Nov 2024.
Any policy renewal will be made based on the existing policy terms
The policy renewal will be made based on the existing policy terms, and your coverage won’t be affected by the end of our partnership with Bupa.
If you have any questions about your Bupa policy, you can contact Bupa Customer Service Hotline at (852) 2517 5688, and the service hours are from Mon to Fri, 9:00 a.m. to 7:00 p.m. (closed on public holidays).
You can contact Bupa at (852) 2517 5688 or email to membercare@bupa.com.hk before the policy anniversary date. The service hours are from Mon to Fri, 9:00 a.m. to 7:00 p.m. (closed on public holidays).
Yes, you can call Bupa Customer Service Hotline at (852) 2517 5688, and the service hours are from Mon to Fri, 9:00 a.m. to 7:00 p.m. (closed on public holidays).
Bupa will continue to provide policy administration and claims services to you until your Bupa policy expires.
As our partnership with Bupa has already ended on 31 Oct 2024, please log on to MyBupa to view and manage your Bupa individual medical insurance policy. Alternatively, you can contact Bupa Customer Service Hotline at (852) 2517 5688, and the service hours are from Mon to Fri, 9:00 a.m. to 7:00 p.m. (closed on public holidays).
Yes, you can continue to pay your existing Bupa policy premium using your Hang Seng bank account.
We'll let you know the new arrangement for the Hang Seng Bupa Card by post as soon as possible.
As our partnership with Bupa has already ended on 31 Oct 2024, please contact Bupa Customer Service Hotline at (852) 2517 5688 directly. The service hours are from Mon to Fri, 9:00 a.m. to 7:00 p.m. (closed on public holidays).
Service hours:
Mon to Fri: 9:00 a.m. to 6:00 p.m.
Sat: 9:00 a.m. to 1:00 p.m.
Closed on Sun and public holidays
Service hours:
Mon to Fri: 9:00 a.m. to 7:00 p.m.
Closed on Sat, Sun and public holidays