Here are some suggestions for you to enhance the security of mobile devices and mobile banking:
- Take reasonable steps to keep your devices that store digital certificates (e.g. personal computers, security devices that generate one-time passwords and smart cards) and authentication methods (e.g. passwords and one-time security codes) used for accessing Personal e-Banking
- Destroy any printed cop(ies) of the password(s)
- Understand the risks of using biometrics (i.e. fingerprint or face recognition), Mobile Security Key or device binding as authenticators for making payments and how to protect your devices and those authentication methods
- Don’t write down the passwords on any device for accessing our Personal e-Banking or on anything usually kept with or near it.
- Inform us as soon as possible if you suspect your authentication methods or devices for accessing our Personal e-Banking have been compromised, lost or stolen, or there are unauthorised transactions over your accounts
- Ensure that you have virus detection software installed on your devices and keep it updated to ensure the best possible protection
- Ensure you regularly check for and install security updates for your devices. For maximum protection, you can set your devices to automatically install security updates
- Never open email attachments of unknown origin or from unreliable sources without first verifying their source and/or running anti-virus scanning software
- Never install pirated software or software from an unknown or unreliable source
- You should only allow people who you know and trust to use your mobile devices. Never leave your devices unattended
- You should ensure that no unauthorised person has access to your mobile devices, especially when you are using Hang Seng Personal e-Banking or Mobile Banking app. When you finish using your mobile device, you should always log out and close the browser or mobile app. Disconnect from the internet when you are not using your mobile device
- If possible, do not log in to Hang Seng Personal e-Banking or Mobile Banking app in a public place as this may enable unauthorised persons to see your personal and/or account information
- Do not log in to Hang Seng Personal e-Banking or Mobile Banking app using someone else’s mobile device as this may give other people the opportunity to access or steal your personal and/or account information
- Please close all other browser windows before logging in to Hang Seng Personal e-Banking. Do not open other browser windows or browse other websites when using Hang Seng e-Banking as this may give unauthorized persons the opportunity to log in to your Hang Seng Personal e-Banking account or access your personal and/or account information
- To ensure that you are using the genuine Hang Seng Personal e-Banking website, please type https://www.hangseng.com or https://www.hangsengbank.com into the address bar of your browser window. You may then wish to bookmark the site for future use
- When you have finished using Hang Seng Personal e-Banking or Mobile Banking app, please remember to log out and close the browser window or app
- Please regularly review your personal and account information to ensure it is up-to-date and accurate
- Beware of fraudulent SMS messages. We will never ask you to log in to your Hang Seng Personal e-Banking or Mobile Banking app in an SMS message
- Please do not store your Hang Seng Personal e-Banking user name and/or password in your mobile devices without any form of encryption as this may give unauthorised persons access to your account should any of your devices be stolen or lost
- For improved security, please use passcodes or other identity authentication locks on all your mobile devices
- Before using Hang Seng Personal e-Banking, always confirm that the URL is correct (https://www.hangseng.com or https://www.hangsengbank.com) and that the browser address bar is showing the security lock’ that indicates that the connection is secure (SSL)
- If your mobile device is idle for certain period of time while using Hang Seng Personal e-Banking, the system will automatically end your session and log you out to help protect your account.
- You should not choose a password that can be easily guessed. Never share your device or account passwords with other people
- You should not allow other people to store their fingerprints or other biometric authentication information in your mobile devices
Please note, you may be held liable for all losses if you have acted fraudulently or neglectfully, knowingly allow the use by others of your device or authentication methods, or failed to follow the safeguards set out above.
If you use Hang Seng Personal Banking mobile app, or other Hang Seng online apps:
- Be sure you download them from official app stores. Please do not download from any other source
- Never install software on or make modifications to your mobile device that may compromise its security system
You may access designated page of the Hong Kong Monetary Authority for more tips on mobile device protection.
