We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.
We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Beware of phishing emails pretending as online shopping platforms
Fraudsters may pose as buyers on online shopping platforms and express interest in sellers' goods. They'll then ask for sellers' email address to send fraudulent emails pretending as online shopping platforms and ask sellers to click on the fake bank website links to collect money. They may obtain the sellers’ bank account number and password in the process. Beware of phishing emails and don't click on any suspicious links inside. You can call the customer service hotline of online shopping platforms to verify any information. If you find suspicious transactions in your bank accounts, please contact us immediately.
Phishing is a common fraudulent technique. Fraudsters would pretend themselves to come from legitimate organisations such as banks, payment service providers and online retail merchants. They would trick a victim to provide sensitive information and personal data including password, credit card / bank account information, through electronic communications such as emails and SMS. The phishing emails may also include a malicious hyperlink, attachment for the recipients, or providing a QR code for redirecting the recipient to illegal websites and install a malicious software in a victim's PC / mobile phone, which results in hacking activities afterwards.
Phishing emails and SMS could be very difficult to be distinguished from the emails and SMS sent from legitimate organisations. And the phishing website provided by the email could look like a genuine homepage of the organisation. Once gained access to this fraudulent website, victims are usually required to input personal data, for example, login name, account number, password or security code. These phishing websites would collect the data you provided, allowing the criminal to gain financial benefit from your loss.
You may spot the received email or SMS as phishing by asking the below questions:
You may spot the connected website as phishing by asking the below questions:
To safeguard your interests, please consider adopting the below measures to prevent damages caused by phishing:
In case you receive any emails or SMS claiming from Hang Seng Bank, please be reminded on the following messages:
If you believe you have shared your sensitive personal information, such as HKID, e-Banking login credentials, credit card number, CVV, One Time Password (OTP) via online, by telephone or any other means, please call our Customer Service Hotline (852) 2822 0228 immediately.
If you are suspicious of any emails, SMS text or websites claiming to be from Hang Seng Bank, please forward it to phishing@hangseng.com, and delete the messages completely afterwards. We will take appropriate actions against the reported items. You may also call our Customer Service Hotline (852) 2822 0228 for enquiry.
Things to note:
Beware of scams! Don't provide bank, credit card, debit card, investment, insurance and MPF accounts or other key personal information via links embedded in suspicious messages claiming to be from us.