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Notice on updates of Terms and Conditions for Hang Seng e-Statement / e-Advice Service We’ve made updates to the “Scope of the Service” section of our Terms and Conditions for Hang Seng e-Statement/e-Advice Service, which will take effect from 29 Nov 2024. Starting from 1 Dec 2024, for customers who have registered Investment e-Statement(s) / e-Advice(s), if the email reminder has failed to be sent to customers’ registered email address in our record, we'll send you a SMS reminder. |
To reduce paper consumption and help conserve natural resources, Hang Seng Bank always encourages the use of the e-Statement / e-Advice to replace paper statements / advices in order to reduce paper consumption.
e-Statement / e-Advice Service enables you to view and download the electronic version of statement and advice through Hang Seng Personal e-Banking or Hang Seng Personal Banking mobile app. Free e-mail reminder will also be sent to customers when latest statement / advice is issued. ^
Benefits of e-Statement / e-Advice Service
Paper Statement Service Annual Fee |
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|---|---|---|---|---|
Personal banking accounts |
Applies to each account that generates more than two paper statements during the Annual Fee Period | |||
Personal credit card accounts |
HK$40 / CNY40 / US$5 per account (subject to card type)# |
Effective from 1 January 2017:
Effective from 1 July 2018:
* The Paper Statement Service Annual Fee will not be applied to investment, loans, mortgage and Hang Seng insurance accounts.
| Account Types | To be charged or not | Fee* |
|---|---|---|
Private Banking Account
|
No
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Not applicable
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Prestige Private, Prestige Banking, Preferred Banking and Integrated Account
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Yes
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HK$60
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HKD Statement Savings Account
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Yes
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HK$60
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Family+ Account
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Yes
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HK$60
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HKD Current Account
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Yes
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HK$60
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ATM Statement Savings Account
|
Yes
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HK$60
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Personal credit card accounts including Prestige World Mastercard® , Platinum Card, Gold Card, Classic Card, USD Visa Gold Card, Spending Card, Renminbi Credit Card (Platinum Card/ Gold Card/ Classic Card), MMPOWER World Mastercard® and Visa Signature Card
|
Yes
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HK$40 / CNY40 / US$5 per account^
(subject to card type) |
Passbook Savings Account
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No. The fee is not applicable to paper advice of Passbook Savings Account.
|
Not applicable
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Securities Account
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No
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Not applicable
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Investment Funds Account
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No
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Not applicable
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Foreign Currency Account
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No
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Not applicable
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Loans Account
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No
|
Not applicable
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Mortgage Account
|
No
|
Not applicable
|
Hang Seng Insurance Account
|
No
|
Not applicable
|
| Account Type | Annual Fee Period Charge Criteria |
Paper Statement Service Annual Fee | Debit Month |
|---|---|---|---|
| Personal banking accounts | Generated more than two paper statements per account for every 12 months period from July to June of the following year | HK$60 per account* |
July to August of the following year |
| Personal credit card accounts | HK$40 / CNY40 / US$5 per account (subject to card type)# |
e-Statement / e-Advice Service is not applicable to e-shopping Card, Club Marina Cove Membership Credit Card, Hong Kong Jockey Club Membership Card (Private Label Card), SuperCash Account, Supplementary Card which shares credit limit with its Principal Card, Statement Gold and Paper Gold Grain Account.
The above information will be updated from time to time, please check periodically for the latest arrangement.
(Not applicable to Private Banking account holders) For joint account, if any one of the account holders has opted for the e-Statement / e-Advice Service, no paper statement / advice will be sent to the other account holders. Each account holder has to opt for the e-Statement / e-Advice Service at Personal e-Banking should he/she wish to receive e-Statement / e-Advice . If any one of the account holders wants to receive paper statement / advice by post, all account holders must change the setting via Personal e-Banking to resume the paper statement / advice service. SimplyFund account customer cannot resume receiving paper statement/ advice service as communications relating to SimplyFund account is available in electronic form only .
For Private Banking account holders, you have to opt for the e-Statement service via your Relationship Manager should you wish to receive e-Statement . For a singly signed joint account , if any one of the account holders has opted for the e-Statement Service, the other account holders can also view the e-Statement and no paper statement will be sent to all account holders. If any one of the account holders wants to receive paper statement by post, any one of the account holders can change the setting via Relationship Manager to resume the paper statement service. For a both-to-sign joint account , all account holders have to opt for the e-Statement Service via Relationship Manager should you wish to receive e-Statement. No paper statement will be sent to all account holders. If any one of the account holders wants to receive paper statement by post, all account holders must change the setting via Relationship Manager to resume the paper statement service. In order to receive e-Statement, account holders have to register for e-Banking service.
For mortgage loan account with multi-borrowers, if any one of the borrowers has opted for the e-Statement / e-Advice Service, no paper statement / advice will be sent to the other borrowers. Each borrower has to opt for the e-Statement / e-Advice Service at Personal e-Banking should he/she wish to receive e-Statement / e-Advice. If any one of the borrowers wants to receive paper statement / advice by post, all borrowers must change the setting via Personal e-Banking to resume the paper statement / advice service.
Investment Funds e-Reports and/or Investment Funds e-Notices will be sent to you in the form of electronic mail to your designated email address (in the Bank’s record) in PDF file format.
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If any one of your accounts has opted for the e-Statement / e-Advice Service, the newly opened accounts under the same account category will be preset to receive e-Statement / e-Advice by default and will be registered for e-Statement / e-Advice Service automatically.
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*To receive push notifications successfully, you will need to enable “Notifications” on your Hang Seng Personal Banking mobile app and ensure a stable mobile or Wi-Fi network connection. Free email reminder service will be sent to the email address according to the Bank record. If you do not maintain email record at our Bank, free SMS reminder will be sent to you. The Bank reserves the right to amend or terminate the free SMS reminder service. You are encouraged to check regularly for the latest card e-Statement at Personal e-Banking.
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^Except for Investment Funds e-Reports and Investment Funds e-Notices (“IF e-Report/e-Notice”) whereby those reports and notices (if any) will be sent to you by email to your designated email address (maintained in the Bank’s records) in PDF format. Please note that the free e-mail and SMS reminder services are not applicable to IF e-Report/e-Notice as the relevant report/notice will be sent to you directly by email.
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For Banking Account, Time Deposit Disposal Advice is excluded. For Credit Card Account, Inward Fund Transfer Advice is excluded.
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+Bank account and credit card e-Advices will be retained for 6 months from the issue date while investment / mortgage loan e-Advice will be retained for 12 months. You will not have online access of the IF e-Report/e-Notice as those reports and/or notices (if any) will be sent to you directly by email. Please download and save an electronic copy of the report/notice in your own computer storage or print a hard copy of the report/notice for your future reference.
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