Phone Banking

Phone Banking Service

How to reset Phone Banking PIN?
You can request your Phone Banking PIN by the following channels:
  1. Hang Seng Personal e-Banking
  2. Use ATM Card at any Hang Seng ATM in Hong Kong (Select “Other services” >“Reset Phone Banking PIN” on the main menu)
  3. Call our Phone Banking Hotlines
  4. Visit our branches

If you wish to update other security settings, please visit Manage your banking profile.
You also can call “Hang Seng Voice ID” enrollment hotline at (852) 2998 6698 to enroll by using your ATM PIN. During the enrollment process, you would be required to have a mobile phone that able to receive One-Time-Password via SMS and a phone number that is valid and updated in the bank’s record. Upon successful enrolment, you can perform verification for the Phone Banking Services with your own voices.
Non-integrated account customers must activate your Phone Banking Service at any Hang Seng ATM before registering for the Voice ID (Select “Other services” > “Activate phonebanking service” on the main menu).

Please refer to the security advice provided by us at our Security & Fraud Centre at from time to time. Click here to learn more. .