Phone Banking

Phone Banking Service. Manage your bank accounts easily anytime anywhere.

Service Overview

Our Phone Banking Service is available free of charge for all personal banking account customers to take care of their finances with ease:

  • Designated 24-hour manned phone banking hotline for Prestige and Preferred Banking respectively to assist our privileged customers to manage their wealth anytime anywhere
  • Access your bank accounts, make deposits, payments and other banking transactions over the phone
  • Reset Personal e-Banking PIN or make enquiries
  • Check out exchange rates, as well as Buy/Sell foreign currencies
  • Request for ATM Card replacement and ATM Card PIN reset
  • Report loss of Credit Card or ATM Card
  • Change personal information and address (including mobile phone/residential telephone number/office telephone number/email address and correspondence address)
  • Set overseas ATM withdrawal limit