Create Secondary Users
1.1. What are the steps for registering for e-Banking?
Register for e-Banking via Mobile App
Register for e-Banking via Security Device (Hard Token)
2.1. How do I enable Mobile Security Key (MSK), and what are the steps for switching from Security Device to MSK?
Enable MSK via One-Time Password (OTP)
Switch from Security Device (Hard Token) to MSK for Authentication
2.2. Where can I set up or change my security settings (e.g. Biometric Authentication, Push Notifications)?
Set up Biometric Authentication
Set up Push Notifications
Business e-Banking Security Tips
2.3. How do I manage my Commercial Card transactions?
Manage Card-Not-Present Transactions
Block or Unblock Cards
3.1. How do I manage Business e-Banking User Profile(s) and Authorisation Settings?
Create and Manage Authorisation Settings
3.2. What are the steps for changing my Portfolio Daily Limits?
Change Portfolio Daily Limits
3.3. Where do I update relevant person information?
Update Relevant Person Information
3.4. Where can I update my company information (e.g. contact information, addresses)?
Update Company Information (Address, Contact Number, etc.)
3.5. How do I set up MPF and Payroll for my employees?
Set up MPF and Payroll
4.1. Where can I find my e-Statements and e-Advices and manage my e-Alert settings?
Check My e-Statements
Check My e-Advices
Manage e-Alert Settings
4.2. How do I set up Autopay Instructions?
Set up AutoPayment Instructions
Set up AutoCollect Instructions
4.3. What are the steps for making fund transfers and how do I edit my beneficiaries?
Transfer Funds to Other Payees via Mobile App
Transfer Funds to Other Payees via Desktop e-Banking
Make Fund Transfers Using FPS
Manage My Beneficiaries
Verify Transactions with Push Authentication
4.4. How do I use Faster Payment System (FPS) to make and collect payments?
Register for FPS
Collect Payments Using FPS QR Mobile Collect
4.5. How do I deposit cheques via mobile app?
Deposit Cheques via Mobile App (Mobile Cheque Deposit)
4.6. What do I need to do to track my transactions?
Track My Payments
Track My Inward Payments
Track My Trade Transactions
4.7. How do I approve instructions via desktop e-Banking?
Approve Instructions via Pending Approval
4.8. What are the steps for paying my bills?
Pay My Bills
5.1. Where and how do I manage my investment products?
Subscribe to Capital Protected Investment Deposits
Subscribe to New and Manage Existing Investment Funds
Place MaxiInterest Deposits
Manage Securities Trading
5.2. Where can I make loan drawdowns and how do I set up rollover instructions for my existing loans?
Make Loan Drawdowns
Set up Loan Rollover Instructions
5.3. How do I apply for a loan with a Priority Approval Offer?
Apply for a Loan with a Priority Approval Offer
6.1. What support can I seek when using mobile app?
Seek Support on Mobile via Live Chat
6.2. What third-party services can I connect my e-Banking profile(s) with?
Set up Xero Connection
Bind an e-Banking profile to My WeChat Account
Any questions about business banking?
Bank Account Opening
