Bill Payment Collections

Your Priority:

Collecting payments promptly to ensure positive cash flow and convenient accounts reconciliation.

Bill Payment Collection Service:

Helping you speed up cash inflows with various convenient and efficient collection channels with your choice of settlement mode1

Contact Us 

Business Partner Direct 2198 8000
Call 2198 8000
Contact your Relationship Manager
Contact your Relationship Manager

How can we make a difference for you with Bill Payment Collection Service?

Cost and time saving

Save on time, resources and the rent required to set up your own collection points

Shorter cash flow cycle

All payments collected through the different channels is automatically credited to your designated Hang Seng Bank account which streamlines your payment collection process and shortens the cash flow cycle

Minimise cash handling

Reduce the potential risks arising from physically transferring cash from collection point to the bank counter

Automated reconciliation

Transaction records provided by Hang Seng can facilitate the accurate and convenient reconciliation. Apart from human errors, administrative work can also be reduced

Accessible and extensive payment collection channels

Your customers can make payments easily via any of the following channels:

  • Internet Banking includes Hang Seng Personal e-banking or Business e-banking
  • ATM at over a network of 1000 ATMs in Hong Kong
  • Cheque Deposit at our Hang Seng bank branches, MTR Station Offices and Automated Banking Centres
  • Bill Payment function via our 24-hour Automated Phone Banking hotline
  • Present the bar-coded bill/Payment card at any Network Counters across Hong Kong
  • Electronic Bill Presentment and Payment Service (EBPP) for your customers having accounts with Hang Seng other EBPP participating banks2, to receive, view and pay their bills online




  1. Real-time settlement mode or batch mode can be chosen. For details, please contact our staff.
  2. EBPP participating banks include most of the retail banks offering internet banking services in Hong Kong.


The above services are subject to the relevant Terms and Conditions.

In case of any discrepancy between the English and Chinese versions of the above content, the English version shall prevail.