Hang Seng HSBCnet Soft Token is designed to allow you to use your mobile device and the Hang Seng HSBCnet Mobile app for accessing Hang Seng HSBCnet desktop and mobile app services in a more secure and faster manner. You can thus do away with the existing physical Security Device.
Set up Hang Seng HSBCnet Soft Token in 2 simple steps:
1. Your organization’s System Administrator will need to grant the mobile device entitlement for you in Hang Seng HSBCnet’s User Management service.
2. Once enabled, you can activate your mobile device in the Hang Seng HSBCnet Mobile app.
When to use Soft Token:
· Log on to Hang Seng HSBCnet web application
· Re-authentication when accessing high-risk functions (e.g. payment authorization, user access and authority entitlements)
· Transaction-sign during payment creation for new beneficiaries
Remarks:
Hang Seng HSBCnet Soft Token is an alternative tool to your existing physical Security Device. You can still use your existing Security Device to log on and access Hang Seng HSBCnet services after activating the Hang Seng HSBCnet Soft Token. Please ensure to keep your existing physical Security Device safely as you will still need it in some situations, such as resetting your mobile security PIN or re-activating Hang Seng HSBCnet Soft Token.
**Important note**
Starting from 1 August 2023, a fee of HK$200 per Hang Seng HSBCnet physical Security Device (“hard token”) will be imposed on you for each hard token order request. In order to let you have a smooth transition to Soft Token and allow you to have an alternate method of accessing Hang Seng HSBCnet without paying additional charges in the event that the existing hard token battery runs out, you are strongly recommended to activate your Soft Token on a compatible mobile device via Hang Seng HSBCnet Mobile app as early as possible to enjoy the aforementioned benefits for free.
List of supported devices and hardware requirement can be found here.
Search “Hang Seng HSBCnet” in Apple App Store or Google Play or Scan the QR below to enjoy this new function!
Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
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