Trade Transaction Tracker

You can now access your trade transactions status at your fingertips.

Instant View

Trade Transaction Tracker is now available on Hang Seng Business e-Banking and Hang Seng HSBCnet Mobile App, which gives you an instant view of your trade transaction status.






Contact Us 

Call 2198 8000
Call 2198 8000
Download Hang Seng HSBCnet Mobile App and enjoy using Trade Transaction Tracker now!
Hang Seng HSBCnet Mobile App 

Key Features 

Consolidated Overview

Get a consolidated overview of your trade transaction

Access Transaction Status

Access your export and import documentary credits, bill, loan, and bank guarantee^ transaction status

Real-time Enquiry

Real-time trade transaction status details 24/7

Eligible for all Trade Customers

Eligible for all Hang Seng Bank trade customers


^ The tracker function of bank guarantee is available on Hang Seng HSBCnet mobile app only.

Access by Hang Seng Business e-Banking



Step 1

Login desktop version of Business e-Banking


Step 2

Click "Trade Solutions" from the left menu

Step 3

Select "Trade Transaction Tracker" to enquire transaction status


Access by Hang Seng HSBCnet Mobile App



Step 1

Launch the Hang Seng HSBCnet Mobile App, click "Trade transaction tracker" button


Step 2

Enter the following details:

  1. Hang Seng Bank Trade Account number
  2. Advice-at-Once email address
  3. Documentary Credit / Bill / Loan / Bank Guarantee transaction reference number



Step 3

Enter the confirmation code sent to your Advice-at-Once email address.


All Hang Seng Bank trade customers

Desktop Business e-Banking Hang Seng HSBCnet Mobile App
    Apply for Business e-Banking      Subscribe for Advice-at-Once service 
    Download Hang Seng HSBCnet Mobile App from Apple App Store or Android Google Play



To borrow or not to borrow? Borrow only if you can repay!
  • Trade Transaction Tracker for Hang Seng HSBCnet Mobile App is available in English only.
  • Apple, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
  • The App is free of charge. However, you are responsible for any fees and charges which may be levied by your network operator from time to time and such charges may vary when you access the App when abroad.
  • Hang Seng Bank Limited (the "Bank") neither endorses nor is responsible for the accuracy or reliability of, and under no circumstances will the Bank be liable for any loss or damage caused by reliance on, any opinion, advice or statement made in this page.