Claims procedure - Details on how to submit your claim and more.
Note: The above claims procedure is for general reference only. Additional information or documents may be required to process your claim. Please refer to your Member User Guide for details.
HealthyLife
To manage HSBC Life Benefits+ Medical Insurance Plan, you can use the free mobile app HealthyLife to check membership details and submit claims, online track claim status and search for HSBC Life Care+ medical’s network doctors (if applicable).
Remark:
Payment of benefits will be based on, among others, the final report from the attending physician and the Policy Provisions.
eClaims submission in HSBC Life HealthyLife is only applicable to outpatient consultation incurred in Hong Kong and Macau (only cheque can be issued for Macau eClaims cases). Please keep your original receipt as HSBC Life reserves the right to request for the original receipt within three (3) months of the claim completion date.
Disclaimer
Bank Account Opening
