"Live Chat" offers real-time chat with our customer service representatives for support, including general banking services, foreign exchange, time deposits, credit cards, personal loans, investment and insurance. We'll update the service scope from time to time.

No. All enquiries are handled by our Customer Service Representatives to provide you with instant assistance.

There is no need to install any software to use Live Chat.

Our customer service representatives generally won't ask for your personal information during a chat. However, to answer your enquiries or instructions about a designated account, transaction or product / service application, our customer service representatives may ask you for account and/or contact details or other relevant information.

Simply log on to Personal e-Banking and click the Virtual Assistant H A R O icon to make enquiries to H A R O. You can also talk to our customer service representatives with "Live Chat" service via H A R O.

Simply log on to Personal e-Banking and click the Virtual Assistant H A R O icon to make enquiries to H A R O. You can also talk to our customer service representatives with "Live Chat" service via H A R O.

Simply log on to Personal e-Banking and click the Virtual Assistant H A R O icon to view the reply from our customer service representatives.

Simply log on to Hang Sejg Mobile App and click the Virtual Assistant H A R O icon at the top right to make enquiries to H A R O. You can also talk to our customer service representatives with "Live Chat" service via H A R O.

Simply log on to Hang Seng Mobile App and click the Virtual Assistant H A R O icon to use "Live Chat" service via H A R O and view chat history or continue previous chat.

To receive notification of our replies to you, please enable ‘Notification’ for the Hang Seng Mobile App in your phone setting.